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Floor Manager – Wine Lead

Hyde London City | 15 Old Bailey, London EC4M 7EF, UK


Company Description

Hyde London City marks the rebirth of a London icon. This lavish seven-storey, 111-room property at 15 Old Bailey draws upon a rich and storied past to create a luxurious, bespoke hideaway in the heart of the city. Hyde London City will be a destination unto itself, hosting unmatched experiences for locals and ultimately the discerning global traveler.

Hyde is embracing an evolved brand identity that is all about a festival vibe with music at its core. Hyde perfectly balances an elevated bohemian-chic aesthetic with a youthful, laidback ambience. The spaces are defined by vibrant colors and are designed to encourage serendipitous connections and new discoveries around every corner.  Hyde is all about the freedom and personal discovery that comes with great music, time with friends and connecting with something bigger.

Job Description

We are looking for a Floor Manager who is passionate about wine, to join our crew at Hyde London City. Reporting to the Restaurant Manager, the Wine Lead Floor Manager will be responsible for the overall wine program and supporting the daily running of the restaurant, ensuring smooth service and making sure guests feel special and eager to come back for more.

What you’ll do…

  • Run the show for our wine program and keeping the list up to scratch.
  • Taking charge of wine service on the floor and behind the bar, making sure the team nails every step of service.
  • Suggesting food and wine pairings to the team and guests, monitoring service quality and interacting with guests to ensure satisfaction.
  • Teaming up with the culinary team on menus, service, and product availability.
  • Run the daily briefing for the restaurant/bar team, promoting daily specials and upselling techniques.
  • Coordinating and running the reservations system and drafting floor plan based on how many hungry guests we're expecting.
  • Supporting the Restaurant Manager with Food & Beverage stock; ordering and stock take.
  • Being the wine guru, leading on wine training and supporting for food and beverage.
  • Handling the cash flow and making sure our revenue reports are in line with hotel standards.
  • Team’s scheduling.
  • Ensuring the restaurant/bar area are Health and Safety compliant for each shift.
  • Responsible for the safe opening and closing of the restaurant.


  • 3 years’ experience in R&B, with wine experience. You understand hospitality, it’s in everything you do.
  • WSET Level 1 qualified. Personal licence holder, WSET Level 2 or 3, desirable.
  • Nothing is an issue for you - you know what our guests want even before they do.
  • You’re looking for a place where you can be you; no clones in suits here.
  • Passionate about creating memorable experiences for others, be they guests or colleagues.
  • You’re not precious. We leave our egos at the door and help get things done.
  • You’re up for doing things differently and trying (almost) everything once.
  • You want to be part of a team that works hard, supports each other and has fun along the way.

Additional Information

What's in it for you...

  • Opportunity to take party in an amazing opening team, Hyde is doing it differently.
  • 28 days holidays (inclusive of bank holidays), pension and life insurance.
  • A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
  • Treat yourself with lots of retail & hospitality perks through our partners.
  • Goes without saying, but we’ll feed you during your shift.
  • Extra time off to volunteer with one of our partner charities
  • Cycle to work scheme
  • The chance to make your mark in a fast-growing Brand
  • Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work
  • Excellent discounts across the entire Ennismore family of brands.

Hyde is an equal opportunity employer.  We endeavor to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential.

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