Reservations Manager

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

We are seeking a dynamic and experienced Reservations Manager to join our team in the beautiful island of Phu Quoc, Vietnam. As the Reservations Manager, you will play a crucial role in optimizing our booking processes, maximizing revenue, and ensuring exceptional guest experiences from the first point of contact.

• Lead and mentor the reservations team, ensuring high performance standards and achievement of key KPIs
• Oversee all aspects of the reservation process, including phone and email inquiries, bookings, and modifications
• Develop and implement strategies to increase conversion rates and minimize abandoned calls
• Manage inventory and pricing across all distribution channels to maximize revenue
• Collaborate with other departments to ensure seamless guest experiences and resolve any booking-related issues
• Analyze market trends and competitor pricing to make informed decisions on rates and promotions
• Ensure accurate and timely processing of travel agency commissions and corporate bookings
• Maintain up-to-date knowledge of property offerings, packages, and promotions
• Generate regular reports on reservation performance and provide insights to management
• Implement and maintain a "RevPRO culture" throughout the organization
• Stay current with industry trends and technological advancements in reservation systems

Qualifications

• Minimum of 3 years of experience in reservations sales or management within the hospitality industry
• Strong working knowledge of CRS, PMS, TARS, and other distribution systems
• Bachelor's degree in Hospitality Management or related field (preferred)
• Proven track record of achieving revenue goals and improving team performance
• Excellent leadership skills with the ability to motivate and develop team members
• Strong analytical skills and proficiency in revenue management strategies
• Outstanding communication and interpersonal skills, with the ability to influence and present effectively
• Customer-focused mindset with a commitment to delivering exceptional service
• Demonstrated ability to work collaboratively in a fast-paced, multicultural environment
• Flexibility and adaptability to embrace and drive change
• Self-motivated with high energy and a results-oriented approach
• Proficiency in analyzing market trends and competitor pricing
• Familiarity with Vietnamese culture and tourism industry is a plus
• Fluency in English; additional language skills are advantageous

Additional Information

What awaits you...

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.