On-Call Pool Attendant (SEASONAL)

Company Description

Mondrian is a way of travel. With its groundbreaking design and progressive programming, it is a “must” destination for locals or travelers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone. Mondrian provides a playful framework so that guests and locals alike can immerse themselves in the culture of each city it inhabits. Perfectly nestled in the base of the glittering Hollywood Hills, Mondrian LA has made a name for itself as an icon in its own right. Enter through Mondrian’s 30-foot mahogany doors and settle into your luxurious retreat while discovering the wild within. Welcome to a world of effortless sophistication and vibrant culture.

Job Description

SKYBAR Pool Attendants are responsible for pool maintenance and upkeep for all guests. They also work quickly in fast-paced environments and have the ability to juggle multiple tasks at once

ESSENTIAL DUTIES:

• Welcomes and entertains all guests to the venue professionally and courteously, according to the established venue sequence of service.
• Always use the 10/5 rule when encountering guests.
• Provide friendly, courteous and professional service at all times
• Fill all reasonable guest requests or requirements; anticipate guest needs
• Maintain cleanliness / floor set-ups at the Skybar pool area
• Provide towel service for guests
• Seats guests at lounge chairs and tables
• Assist and work with bartenders and waiters as needed.
• Complete closing duties within your scheduled time.
• Understand the operational set up and principle of the venue.
• Provides guests with accurate information about the venue and property as well as our entertainment lineup.
• Possess knowledge of the SKYBAR beverage menu and product offerings.
• Constantly increasing knowledge of event and happenings inside of hotel.
• Strong organization and problem-solving skills.
• Maintains knowledge of the venue floor plan and table numbers, seating the venue evenly and consistently to maintain venue energy/table value per venue management’s instruction.
• Be knowledgeable of hotel amenities and hours of operation.
• Communicates all relevant information to the service team, putting the service team in the best possible position to execute flawless service.
• Communicates with management and service staff immediately to rectify any and all customer needs and requests.
• Other duties as assigned

Pay Range: $19.08 - $19.08 per hour

Qualifications

EXPERIENCE:

• At least 1 year of customer service experience, preferably in one of the following: upscale or lifestyle brand hotel, night club, or day club.
• Speaking other languages is a plus, but not required.

EDUCATION:

• High school diploma or equivalent
• State-Certified Alcohol Compliance Training (ABC/RBS)
• Food Hander’s Card

WORKING CONDITIONS & PHYSICAL WORK DEMANDS:

• Able to stand during shifts
• Able to stoop, kneel, bend at the waist and reach on a daily basis.
• Able to lift and move up to 30 pounds occasionally.
• Hours may exceed 40 hours per week.
• Regular and on-time attendance is critical.
• Must have a flexible schedule: days, evenings, weekends, and holidays.

Additional Information

Assimilate into Ennismore’s culture through understanding, supporting, and participating in all Ennismore elements. Demonstrate working knowledge of the service standards. Regular attendance in conformance with the standards, which may be established by Ennismore from time to time, is essential to the successful performance of this position.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property.