Membership Services Agent – Nights

Company Description

Ennismore is a creative hospitality company with a global collective of entrepreneurial and founder-built brands with purpose at their heart. Made up of three business units, comprising 15 brands; 130 operating hotels and resorts, with over 140 in the pipeline; 76 iconic venues, and over 300 restaurants and bars. Ennismore puts innovation at the centre of everything it does, with four dedicated in-house specialist studios, a creative studio of interior and graphic designers; a digital product and tech innovation lab, and a partnerships and collaborations unit. Ennismore is committed to positively impacting the world, with a key focus on creating inclusive communities among its teams and in the places it calls home.

Job Description

Membership Services Agent - Nights

In Summer 2023 Ennismore launched a global Membership programme – Dis-loyalty - to provide guests with the opportunity to be part of a loyalty programme like no other. This role is an exciting opportunity to grow with a team that will provide an outstanding service to our Members and to be part of shaping an exciting new initiative.

Your purpose: To provide naturally friendly, helpful, and responsive level of service to our Members and ensure high levels of customer service and operational excellence at all times.

What you will be doing:

• Dealing with Member enquires and issues via email and online chat
• Making bookings on behalf of Members
• Building and maintaining a good rapport with hotel teams across the globe
• Customer focused at all times to ensure high standards of hospitality and Member service
• General office administration duties
• Undertake any other reasonable requests from management

What we are looking for:

• High level of verbal and written communication skills
• Experience of working in a customer service capacity
• Competent computer skills
• Knowledge of hospitality is preferred but not essential
• Previous experience of working in a Customer/Guest Service centre role is desirable but not essential
• Fluent in English 
• Since we’re global several speaking additional languages is an advantage
• You execute. You get things done.
• You are scarily organised with incredible attention to detail
• You take ownership, solve issues and make effective decisions within a team
• You are all about a positive impact on the people you interact with, whether it is your team or our guests
• You want to be part of a team that works hard, supports each other and has fun along the way
• You are not precious, we leave our egos at the door and help to get stuff done
• Ability to learn quickly, think on your feet and adapt to Ennismore’s unique culture

Working Hours:

• This role is rota based working on a 4 on 4 off schedule (including a 30 minute break per shift)

What’s in it for you:

• 23.5 days holiday, pension and life insurance
• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
• Treat yourself with lots of retail & hospitality perks through our partners
• Excellent discounts across the entire Ennismore family for you and your nearest and dearest (even after you leave!)
• Extra time off to volunteer with one of our partner charities
• Cycle to work scheme
• Enhanced Family Leave
• Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
• A competitive package and plenty of opportunity for development.