Guest Experience Manager

Company Description

Are you ready for an unforgettable adventure? We are looking for fun, energetic and bold talent to step into the spotlight for Guest Experience Manager position at Mama Shelter London Shoreditch. We are casting for talents who are master of fun and excitement at our hotel! You will be confident in delivering exceptional service to guests and visitors, able to work well as part of a team. Proactively manage performance and act as a role model for the team.

Job Description

Our Guest Experience Manager is always on the lookout for ways to make the hotel guest stay truly unforgettable. Need recommendations for the best local attractions or the hottest spots in town?  Look no further! As our Guest Experience Manager, you will be a true expert, armed with insider knowledge to make our guest explorations even more thrilling.

What’s in it for you…

• A competitive salary and extra benefits package!
• 28 days holiday (including bank holidays) + pension scheme.
• A Health Cash Back Plan to claim money back and get access to lots of ways to support your physical wellbeing.
• Enjoy a free night at Mama London and a meal for two in completion of probationary period.
• Goes without saying, but we’ll feed you during your shift.
• Excellent discounts across the Accor and Mama Hotels family for you and your nearest and dearest.
• Training to get you settled into your role, and development that will help you thrive at work.
• Regular team get togethers, bi-annual parties – Mama knows how to have a good time!
• This is a permanent and full-time role.
• Our location is Hackney/Shoreditch, London.

What we are looking for…

We are looking for a Duty manager to join our team at Mama Shelter Shoreditch. You will be confident in delivering exceptional service to guests and visitors, able to work well as part of a team. Proactively manage performance and act as a role model for the team.

Here is the mission of a Duty Manager in Mama London:

• Lead the Reception Team to deliver exceptional arrival and departures experience and complete regular quality checks during check in, check out times.
• Deal with guests challenges and resolving any complaints promptly and efficiently
• Take care of VIP Amenities and VIP guests.
• Act as the main point of contact for all Hotel Emergencies
• Have a vast knowledge of Hotel Reception procedures to assist the team
• Monitor and maintain safe and secure working environment for all hotel employees, visitors and guests, and report any issues
• Walk about of the property and picking up details which require attention as well as Health & Safety matters which need action.

Qualifications

Made for you? Only if…

• Have at least 2 years of progressive experience in a Hotel Front Office environment.
• Able to work on a 4 DAYS ON-4 DAYS OFF fixed rota
• Experience within ACCOR or Lifestyle Hotel brands is preferred but not essential.

If you are keen to discuss the details further, please apply today.

Important to know…

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Additional Information

mportant to know…

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position. Documented evidence of eligibility will be required from candidates as part of the recruitment process.