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Reservations Agent

SO/ Maldives | Emboodhoo Lagoon Kaafu Atoll, 20012, Maldives

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SO/ Maldives invites you to the front row

SO/ is a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant garde design and approach to the world of luxury.

SO/ Maldives will open towards the end of 2023, and we are now looking for an experienced Reservations Agent to join our team and play a crucial part in successfully launching our brand.

SO/ Maldives brings together a statement collection of 80 beachfront and over-water villas imagined by renowned designers, alongside a vibrant array of dining and entertainment experiences. Nestled on its own exclusive island overlooking the azure Emboodhoo Lagoon, SO/ Maldives will be a new destination for sartorial travelers, just 15 minutes by speedboat from Malé’s Velana International Airport

Reporting to the Reservations Supervisor

  • Support and assist with the daily Operations of the Reservations Department
  • Support and assist the team to ensure that standards and policies of service are maintained. 
  • Build strong relations with partners and agents
  • Identifies new reservations sales business to achieve personal and property revenue goals. 
  • Closes the best opportunities for the property based on market conditions and property needs. 
  • Monitors same-day selling procedures to maximize room revenue.
  • Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues, and concerns, to offer better business solutions. 
  • Uses sales resources and administrative/support to the team effectively. 
  • Coordinates with the sales team to process rooming lists and reservation cards. 
  • Executes and supports the operational aspects of business booked (e.g., generating proposals, writing contracts, customer correspondence). 
  • Assists with monitoring the accuracy of reservation sales orders within tracking systems

  • Minimum 1 year of experience in a similar capacity or preferably in the area of guest services.
  • Excellent reading, writing, and oral proficiency in the English language.
  • You want to question the norm and create change by doing things differently.
  • You’re grounded, we leave our egos at the door and approach everything with an open mind.
  • Service-oriented with an eye for detail.
  • Excellent organizational and multitasking skills & confidence to anticipate and manage processes
  • Well-presented and professionally groomed at all times

  • Someone who is excited about a new pace of life and the opportunity to embrace a remote island experience.
  • Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
  • The chance to challenge the norm and work in an environment that is both creative and rewarding.
  • Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
  • A competitive package and plenty of opportunity for development
* these questions are a must
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