Marketing Manager

Job Description

The Marketing Manager is responsible for developing and executing strategic marketing initiatives to enhance the hotel’s brand awareness, drive revenue growth, and position the property as a leading luxury destination in Cancún. This role oversees digital marketing, branding, PR, advertising, and promotional campaigns while ensuring alignment with the hotel’s business objectives.

Key Responsibilities:

1. Marketing Strategy & Brand Management:

• Develop and implement comprehensive marketing plans to promote the hotel’s luxury positioning, dining outlets, spa, events, and guest experiences.
• Maintain and strengthen the hotel’s brand identity, ensuring consistency across all channels (website, social media, print, etc.).
• Monitor market trends, competitor activities, and customer insights to adjust strategies accordingly.

2. Digital Marketing & Online Presence:

• Understanding of the hotel’s digital marketing efforts, including SEO/SEM, email marketing, paid advertising (Google Ads, Meta, etc.), and content strategy.
• Lead social media strategy (Instagram, Facebook, LinkedIn, TikTok, etc.), engaging with influencers and generating visually compelling content.

3. Public Relations & Media Relations:

• Collaborate with PR agencies and media outlets to secure coverage in luxury travel publications, blogs, and broadcast channels.
• Organize press trips, FAM tours, and media events to showcase the hotel’s offerings.
• Handle crisis communications and maintain a positive brand reputation.

4. Advertising & Promotions:

• Plan and execute multi-channel advertising campaigns (print, digital, OTA partnerships, etc.).
• Develop seasonal promotions, packages, and partnerships with luxury brands or local attractions.
• Monitor campaign performance and ROI, adjusting strategies as needed.

5. Content Creation & Storytelling:

• Supervise the production of high-quality visual and written content (photos, videos, blogs, newsletters).
• Ensure all marketing materials reflect the hotel’s luxury standards and appeal to target audiences (leisure travelers, honeymooners, corporate clients, etc.).

6. Analytics & Reporting:

• Track KPIs (website traffic, conversion rates, social engagement, revenue impact) and prepare regular reports for management.
• Use data-driven insights to optimize marketing efforts and budget allocation.

Qualifications

• Qualifications & Skills:
• Bachelor’s degree in Marketing, Communications, Hospitality, or related field.
• 5+ years of marketing experience, preferably in luxury hotels/resorts or tourism.
• Strong expertise in digital marketing (SEO, SEM, social media, email automation tools).
• Proficiency in analytics tools (Google Analytics, Meta Business Suite, CRM systems).
• Excellent communication skills in English and Spanish (written and spoken).
• Creative thinker with strong project management and leadership abilities.
• Knowledge of the Cancún/Riviera Maya market and key travel industry trends

• Preferred:
• Experience with luxury hospitality brands.
• Familiarity with hotel PMS/CRS systems (e.g., Opera, Canva).
• Relationships with travel agencies, influencers, and media contact

Additional Information

What's in it for you... 

• The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
• A competitive package and plenty of opportunity for development.
• Discounts across the entire Ennismore family of brands.