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Floor Manager

London, UK

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East, central and south of the river – we’ve got it covered, but we couldn’t resist setting up a new home in West London. In November 2022 we opened our fourth London Hoxton in the heart of Shepherd’s Bush and we’re looking for a Floor Manager to bring our brand to life in our newest postcode.

The Hoxton, Shepherd’s Bush will have 237 bedrooms of different sizes, a new restaurant concept and terrace, our Hox lobby bar and terrace and The Apartment (our unique meetings & events space).

What’s in it for you…

Competitive salary + participation in the TRONC scheme
28 days holidays (inclusive of bank holidays), pension, and life insurance.
A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
Treat yourself once in a while with lots of retail & hospitality perks through our partners
Enjoy a free night at The Hoxton and a meal for two when you first start with us
Goes without saying, but we’ll feed you during your shift
Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
Lots of opportunity to progress and switch it up as part of a global family of brands
Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
Extra time off to volunteer with one of our partner charities
Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
Enhanced family leave for when you’re expanding your family
An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact

What you’ll do…

Ensure the restaurant/bar area are H&S compliant for each shift
Run the daily briefing for the restaurant/bar team
Coordinating and running the reservations system
Drafting Floor plan based on covers
Supporting the Restaurant AGM with Food & Beverage stock; ordering, stock counts
Support the Restaurant AGM on training of wine, food and beverage menus
Cash handling and daily reporting of revenues as per hotel SOP’s
Responsible for the service on the floor and bar
Responsible for the safe opening and closing of the restaurant
Working with the culinary team on menus, service and product availability

What we’re looking for…

A natural at leading and managing others, you lead by example and create an environment where your team can be their best self
Individuals. You’re looking for a place where you can be you; no clones in suits here
Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night
You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience
You’re not precious. We leave our egos at the door and help get stuff done
You’re up for doing things differently and trying (almost) everything once
You want to be part of a team that works hard, supports each other and has fun along the way

1. Full name *

2. Email *

3. Phone *

4. Across The Hoxton, at every level, in every community and every step of the way, “we’re in it together” means everything to us. Describe what it means to you? *

5. Over the last year (and during the pandemic), how have you spent your time, what have you made your priority and what did you learn about yourself? *

6. Imagine it is the end of your day, it is rush hour, you need to get the train home, you are on a packed platform with everyone else, what do you do? *

7. We believe in making a positive impact for our guests and colleagues, what do you believe are the key ingredients to delivering great service and experiences for our guests and each other? *

8. How did you hear about this role? *

9. If you have been referred by an existing employee, please let us know their name below.

10. Do you have the right to work in the UK? *

11. Optional Upload (e.g., CV or Cover Letter) . We accept .pdf, .doc, and .docx formats.

12. We know that applying for a new role can sometimes seem overwhelming and make people feel nervous, which is why we’re committed to making our recruitment process as inclusive as possible by doing everything we can to make you comfortable. If there is anything we can do that would allow you to be yourself and really shine throughout the process, then please let us know.

* these questions are a must

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Floor Manager

London, UK

What’s in it for you…

What you’ll do…

What we’re looking for…

Interested in anything else?

Head Waiter – Albie

Chef de Partie (Rondo La Cave)