People & Culture Manager

Company Description

We’re looking for a people-loving, culture-championing People & Culture Manager - scarily organised, eagle-eyed on the details, and an elite-level plate spinner - to join us at The Hoxton, Edinburgh.

Reporting to the General Manager, you’ll be responsible for supporting the daily people operations, supporting people from a variety of backgrounds. Our people team are a creative and ambitious bunch, and you’ll get to work on projects and initiatives across the employee journey.

We’ve opened our doors in Edinburgh’s charming West End - our very first Hox in Scotland. Set across 11 beautiful Georgian townhouses, we’re home to 214 bedrooms, a lively open lobby and bar, an all-day Italian trattoria Patatino, a retro-inspired cinema, a flexible and super-size event space called The Get Together, and The Apartment – our unique signature spot for meetings, private dinners and memorable gatherings.

More about us…

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.

Job Description

What's in it for you...

• Become part of a team that’s very passionate about creating great hospitality experiences.
• Competitive salary.
• 29 days holiday (including bank holidays), pension and life insurance.
• Food on us during your shift.
• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
• Time off to volunteer with one of our partner charities.
• Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
• Excellent discounts across The Hoxton and the global Ennismore family.

What you’ll do…

• Be a true partner to the business for anything that relates to looking after our teams, providing advice, guidance and support to our leaders and managers, helping them get the best out of their teams.
• Implement and manage our policies, processes, and procedures, ensuring we are compliant with local employment law in all areas.
• Position our brand as an employer of choice through effective recruitment strategies that attract talent and build a talent pool for effective succession planning within the business.
• Work with Heads of Department on putting in place development opportunities and paths for the team, with input from our wider Ennismore team. Spot potential, nurture talent and create opportunities for our people to learn, grow and thrive.
• Keep the culture of the hotel alive by embedding The Hoxton values, promoting a fair, safe and inclusive environment and leading initiatives that engage and empower the team.
• Drive our talent review process from coffee chat and annual reviews through to talent and career management providing coaching, advice and support to our leaders.
• Lead activities under “Do More”, our global initiative to work with local charities & community projects in the cities we call home.
• Manage the People & Culture budget and have a general understanding of the numbers.  
• Support managers on employee relations and performance management cases.
• Have overall responsibility of our monthly payroll process and partner with Finance to ensure everything runs smoothly, accurately and on time.
• Produce ad-hoc reporting, from employee turnover to headcounts and everything in between for our General Manager, owners and Heads of Department. Use the data to spot trends, identify opportunities and help us make better people decisions.
• Work with the central team on European and Global projects and rollouts. We want to hear your ideas and get your input on how to design effective initiatives and deliver innovative solutions.

What we’re looking for…

• Individuals. You’re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other, and has fun along the way.
• You'll come with 2 plus years’ experience in a People & Culture or HR role, ideally within the hospitality industry.
• Someone who thrives in a creative and entrepreneurial environment rather than a structured and established work environment. You're happy to roll your sleeves up and can switch between the big picture and the finer details.
• You’ll have knowledge of local employment law and processes, with the experience and confidence to apply this in a practical and people-focused way.
• You’re passionate about bringing out the best in other people and are full of ideas you want to try in achieving that goal.
• HRIS system experience, preferably Fourth (or similar Hospitality or Retail system).
• Someone with strong leadership skills, who can consistently develop positive and collaborative relationships with a variety of stakeholders.
• You're organised, have an eye for detail and know how to juggle multiple priorities. You can keep all the plates spinning without losing sight of the people behind the processes.