Cluster Reservations Manager

Company Description

Every Gesture Carries Meaning. Every Stay Leaves a Mark.

At Luura, work unfolds like island life itself. Unhurried. Intentional. Shaped by culture, art, and the people who bring it to life.

We believe luxury should feel human. Connection matters. Details speak quietly but with purpose. Our spaces are designed not only for guests, but for those who animate them. Places where curiosity is welcomed, individuality is valued, and ideas are heard.

Contribution here is personal. Craft is respected. Each day offers a new opportunity to create moments that linger.
If you are thoughtful, creative, and moved by making experiences that feel real, you will feel at home.
Welcome to Luura.

The Island Chapter

Luura begins its journey in Paros with two distinct yet connected expressions.

Luura Paros Cliff, opening May 2026, features 39 thoughtfully designed rooms set above the sea.

One year later, Luura Paros Sand follows with 49 additional rooms and a collection of vibrant food and social spaces that capture another rhythm of the island.

Job Description

Your Role in the Story

As the Cluster Reservations Manager at LUURA, you lead the reservations function across multiple properties, ensuring that every booking — for rooms, F&B, and spa — is handled flawlessly. You are responsible for hiring, training, and developing the reservations team, building a strong guest-focused culture, and ensuring operational excellence across all systems and processes.

You work closely with Front Office, Revenue Management, Sales, Events, and other departments to drive revenue, optimize occupancy, and deliver a consistent, high-quality guest experience. Your role requires leadership, strategic thinking, and the ability to implement efficient processes while coaching the team to perform at their best.

Key Responsibilities

• Hire, train, and mentor the cluster reservations team, ensuring full understanding of hotel systems, SOPs, and guest service standards.
• Build a guest-focused culture within the reservations team, ensuring professionalism, accuracy, and responsiveness in every booking interaction.
• Develop, implement, and continuously improve SOPs, workflows, and processes for reservations across rooms, F&B, and spa services.
• Ensure the team has deep knowledge of LUURA’s room types, rates, packages, F&B outlets, spa offerings, and promotions.
• Oversee and handle incoming reservations, amendments, cancellations, and special requests across multiple properties as needed.
• Monitor and maintain accurate records in hotel management and spa/F&B reservation systems.
• Collaborate closely with Sales, Events, Revenue Management, Front Office, F&B, and Spa teams to ensure smooth operations and maximize revenue opportunities.
• Analyze booking trends, monitor occupancy, and provide actionable reports to support strategic planning, staffing, and revenue optimization.
• Implement upselling strategies across rooms, packages, F&B, and spa services to enhance revenue and guest satisfaction.
• Resolve complex booking issues, guest complaints, or special requests in a timely and professional manner.
• Ensure consistent adherence to lost & found, data protection, privacy, and quality standards across the team.
• Communicate guest preferences, VIP details, or special requirements to relevant departments in advance to ensure seamless service.
• Maintain professional standards of appearance, demeanor, and communication for self and the reservations team.
• Identify opportunities to streamline processes, introduce best practices, and enhance the efficiency of the reservations function.
• Maintain a professional appearance, demeanor, and communication at all times.
• Adhere to LUURA standards, SOPs, and company policies in all booking activities.

Qualifications

Who We’re Looking For

• Proven experience leading a reservations team in multi-property hotels, resorts, or clusters, for at least 3 years.
• Experience in pre-openings.
• Expert knowledge of hotel management systems, reservations processes, F&B and spa booking systems, and revenue management principles.
• Excellent interpersonal, communication, and guest service skills.
• Ability to manage multiple properties, prioritize tasks, and ensure operational excellence across the cluster.
• Experience implementing SOPs, building processes, and driving team adherence to quality and service standards.
• Analytical mindset with the ability to interpret booking trends, generate reports, and provide insights for strategic decision-making.
• Good command of English; additional language skills are an advantage.
• Eligible to work in an EU country.

Additional Information

Perks You’ll Love

• Team rates at LUURA, Ennismore & Accor properties worldwide.
• Discounts at our restaurants, bars, and cafes.
• Access to art, cultural events & live music nights.
• Recognition that matters — from surprise gifts to team celebrations.
• Beautiful team spaces & comfortable accommodation (where applicable).

Ready to Dive In?

Bring your energy, your ideas, and your true self — and let’s create something unforgettable together.

📍 Apply now and start your journey with LUURA.