Receptionist

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

Key Responsibilities

1. Guest Services

   • Welcome guests with a warm and friendly demeanor, ensuring a positive first impression.
   • Assist guests with check-in and check-out procedures, including verifying reservations and processing payments.
   • Provide accurate information about resort facilities, services, and local attractions.
   • Respond promptly and professionally to guest inquiries, requests, and complaints, resolving issues to ensure satisfaction.

2. Reservation Management

   • Manage room reservations, cancellations, and modifications using the property management system.
   • Coordinate with other departments to ensure special requests, such as early check-ins or specific room preferences, are fulfilled.

3. Administrative Duties

   • Maintain accurate records of guest information, room assignments, and billing details.
   • Prepare reports on room occupancy, revenue, and guest feedback for management review.
   • Handle incoming calls, emails, and messages professionally and efficiently.

4. Collaboration and Teamwork

   • Communicate effectively with housekeeping, concierge, and other departments to ensure smooth operations.
   • Assist in coordinating guest arrivals, departures, and transportation arrangements.

5. Upselling and Revenue Maximization

   • Promote resort amenities, services, and upgrades to enhance guest experiences and drive revenue.
   • Offer personalized recommendations for dining, spa treatments, and activities within the resort.

6. Compliance and Standards

   • Follow all resort policies, procedures, and brand standards to deliver consistent, high-quality service.
   • Maintain a clean and organized front desk area, ensuring a professional appearance at all times.

Qualifications

• High school diploma or equivalent; hospitality or tourism education preferred.
• Previous experience as a receptionist or in a guest-facing role, ideally in a luxury hotel or resort.
• Proficiency in using property management systems (e.g., Opera)
• Strong interpersonal, communication, and problem-solving skills.
• Fluent in English; additional languages are an asset.