F&B Attendant

Company Description

Rixos Qetaifan Island North

Rixos Qetaifan Island North will comprise a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort will boast panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of the country’s biggest draws will be Qetaifan Island North’s Waterpark attraction. The Rig 1938 is the world’s highest tower of its kind, reaching 82 metres.

Job Description

F&B Attendant

This position is responsible for delivering a friendly, fast, accurate, and efficient food and beverage service to our guests, ensuring exceptional service standards are maintained according to our guests' expectations.

• To welcome, smile, and greet our guests.
• Suggest and professionally upsell food and beverage products.
• To serve all our guests & colleagues with fast, efficient, and accurate service.
• Attend and accommodate guests' reasonable requests and ensure all queries are responded to promptly and on time.
• To be knowledgeable about the menu and information about the food and beverage offerings available to answer guests' questions.
• Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately.
• Ensure efficient and safe delivery of all food and beverage orders in line with guest expectations ensuring an exceptional level of service is maintained.
• Set up, clear, and promptly service tables after use to ensure that guests can be seated promptly.
• Ensure the restaurant areas are clean and well presented at all times and assist with cleaning and housekeeping duties as required
• Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction and ensuring that any guest complaints and comments are reported to management.
• Ensure all charges procedures are carried out according to agreed procedures.

Qualifications

• High School Diploma
• Previous service experience is an asset
• Knowledge about the Point-of-Sale System is an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem-solving abilities
• Basic Food Safety Certificate
• Arabic Speaking is an advantage
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, always remain calm and courteous