Head of Revenue (The Netherlands/Italy)

Company Description

We are looking for an experienced Head of Revenue to join our team. Reporting to the Regional Director of Revenue and the General Managers, and together with the support of a Revenue Manager, you’ll take ownership for the revenue strategies and maintenance of revenue management philosophy within the team for three Hoxton properties.

What's in it for you...

• Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand and have a real impact on its current success.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
• Great discounts across the entire Ennismore family (which you get to keep even if you decide to leave us!)
• A competitive package and plenty of opportunity for development.
• Become part of a team that’s very passionate about creating great hospitality experiences.
• Competitive salary.
• 25 days holiday (plus bank holidays).
• Food on us during your shift.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
• Time off to volunteer with one of our partner charities.
• Hox Hero and Nifty fifty, our rewards for going the extra mile and living our values.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
• Excellent discounts across The Hoxton and the global Ennismore family.

Job Description

What you'll do...

• With the support of your Revenue Manager and your Regional Director of Revenue, you will take ownership for the revenue strategies of your assigned properties. You will develop and implement strategic commercial plans, together with the General Manager & Director of Sales, to drive and grow revenue across all segments, constantly monitoring results and adjusting strategies and activities to make sure objectives and targets are being met.
• Chair the weekly Revenue Meeting for your assigned properties to collaborate on revenue management, sales, and marketing strategy. Ensure to understand the impact of decisions on operations and profitability.
• Support additional hotels within your assigned region with revenue/sales/marketing processes, systems management, pricing, strategy, and reporting.
• Regularly collaborate with the General Manager and Sales, Brand and Digital teams on high level strategy decisions across market segments and distribution channels.
• Oversee reservation process and best practices.
• Responsible for weekly, monthly, and ad-hoc data analysis and reporting.
• Identify and report on actions taken with regards to important trends (i.e., pace, group pace, booking window, booking channel, etc.).
• Responsible for achieving room revenue goals (budget, RevPAR Index etc.) with a focus on profitability.
• Prepare monthly forecasts with a daily breakdown of occupancy/rate and market segment mix along with ongoing results analysis.
• Prepare and present monthly room revenue performances to ownership together with hotel HODs and Regional team.
• Play key role in property reviews with asset manager / owner.
• Prepare annual hotel revenue budget, maintain ongoing results analysis, and communicate with ownership as needed.
• Monitor competitors’ products and revenue management practices. Also monitor new hotel development and local market demand generators.
• Provide local market knowledge that helps us stay ahead of the competition.
• Maintain strong relationships with third-party partners including OTA market managers.
• Oversee channel management including rate loading and inventory management.
• Responsible for the maintenance of the Revenue Management System. Responsible for forecast validation and daily interaction with system and the decisions produced configuration and maintenance tasks related to the system.

Qualifications

What we're looking for...

• Individuals. You’re looking for a place where you can be you, no clones in suits here.
• Passion for hospitality – whether that’s a drink, a meal, an event, or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other, and has fun along the way.
• Rome, Florence, or Amsterdam experience is preferred. Experience in at least one of these markets is required.
• You must be technically skilled with a strong understanding of systems and hotel operations.  Opera Cloud PMS, Ideas G3 RMS, TravelClick CRS, and TARS (Accor CRS) experience is preferred.
• Previous experience as a Revenue Manager in a hotel or cluster environment is required. 
• You are methodical and have a process-driven approach to tasks but are also flexible and calm especially in times of tight deadlines.
• You’re a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them.
• You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together.
• You combine analytical and methodical thinking with high attention to detail and a solution-focused approach.
• Fluent English. Italian would be preferred.