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Restaurant Manager

SO/ Auckland | 67 Customs Street East, Auckland CBD, Auckland 1010, New Zealand


Company Description

SO/ is a coveted collection of hotels rooted in the world of fashion, commanding attention with its Avant-garde design and creative approach to the world of luxury.

We are on the lookout for a Restaurant Manager who will take charge of our signature F&B Outlet, Harbour Society! If you are all about delivering the best guest experience and passionate about sharing your extensive food & beverage knowledge to help develop the rest of the F&B team then this role is for you! So come join us in the front row at SO/ Auckland and become a part of Accor's lifestyle brand collective Ennismore!

Job Description


  • Manage the daily operation of Harbour Society and help deliver the best guest experience
  • Be part of the creative process of all things F&B from menu design, beverage pairing, and activations 
  • Lead and mentor the Harbour Society FOH team and create help shape a collaborative culture based on mutual respect and trust
  • Review, implement and maintain operational standards, ensuring efficiency delivery of the highest standards of service
  • Handling any guest queries that come through including bookings, special requests etc
  • Responsible for the stock take of the outlet with accuracy and efficiency and assisting in the financial performance targets of the outlet
  • Management of the team, including payroll, rosters, daily briefings, onboarding, recruitment, performance reviews
  • Overseeing micros for the department and correct use of it during shifts (including training of staff on micros), and advise of any updates/changes required to be in line with guest offerings
  • To liaise with the other departments in the hotel on a daily basis to ensure smooth operations



  • Proven experience in a 5 star hotel/established restaurant hotel environment with a minimum of 2 years leadership experience
  • Ability to thrive in a fast paced environment
  • Knowledgeable in current F&B trends, industry best practices, the local culinary scene and a understanding & appreciation of the luxury-lifestyle space
  • LCQ/current Managers Certificate/First Aid/Food Safety/Health & Safety focused
  • Good understanding of Micros, Opera, ResDiary and Microsoft Office applications
  • Strong leadership and team-building skills with a proven ability to build and maintain good relationships with all guests and staff
  • Proven experience in meeting budgeted and forecasted for costs for payroll/wage costs and department costs, P&L, budgets
  • Excellent numeracy, verbal and written communication skills
  • Flexibility in working with a rotating roster and different shifts as operationally needed

Additional Information


  • The opportunity to really make an impact and bring the SO/ Brand to life in New Zealand
  • The chance to challenge the norm and work in an environment that is both creative and rewarding
  • Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands
  • International accommodation and retail discounts across varying Ennismore & Accor Hotels properties with access to Family & Friends Hotel Discounts as well for some Hotel Brands as well
  • Opportunities for further development and worldwide career progression within Ennismore/Accor
* these questions are a must