Manager Learning & Development

Company Description

We are looking for a dynamic Learning & Development Manager to join our property in Al Ula.

Job Description

Learning & Facilitation

•          Prepares the Learning needs analysis for the hotel

•          Prepares the Hotel Training Plan and budget that is aligned with the hotel’s goals and strategic plan

•          Follows-up on all training activities within the hotel

•          Ensures with all Ennismore Training the hotel and 100% compliant

•          Ensures coordination and delivery of training programs of all internal providers

•          Champions company provided online and e-learning tools and portals, ensuring approval processes are in place and executed, as well as registrations and completions are monitored and tracked

•          Assists the hotel in developing quality introductory and ongoing departmental training plans and learning activities; maintain active follow-up through on-going coaching, guidance and supports of junior-, mid-level- and senior leaders

•          Supports the development of Departmental Trainers as required

•          Participates in regional meetings / workshops and ensures such activities are rolled out as required in the hotel

•          Manages the Ennismore PeopleHub Learning Portal (LMS) and ensures completion of all required training

•          Supervises the completion of compliance training i.e., Ennismore Way, Anti-Bribery, Antitrust, GDPR, Fire Safety, School of Change, Sustainability, First Aid…

•          Reviews how cross training is used in the hotel

•          Facilitates training to all levels in the hotel

•          They are the champion of the creation of a learning culture

•          Demonstrates proactivity in measuring both feedback about the learning experience as well as sustainable behavioural change. Is confident using Ennismore PeopleHub to create reports, can analyse and interpret this data to share with key stakeholders. Uses data for decision-making.

Talent Development & Performance Management

• Assists with the annual Talent Review process in conjunction with the Department Heads are conducted and associated documentation maintained to the required standard.
• Facilitates the performance management cycle from probation reviews, annual performance reviews, development plans and goal setting as well as on the job training for Department Heads and in turn their teams
• Ensures Departments have adequate Departmental Trainers, and these are well utilised
• For all supervisory positions has a transparent development programme in place in conjunction with the People & Culture leader.
• Development of indirect reports to give them ongoing feedback and development.

People & Culture

Employee Engagement and Communications

• Strives to increase employees engagement by promoting a positive work environment where each team member is informed and proactive about the overall business goals.  Ensures the consistent delivery of business and associate information with transparency so that each team member understands how they contribute to the company’s success.  This will include working on the Employee Engagement Survey (EES) and People & Culture Audit.  Ensures the EES Champions for the hotel/departmental action plans in order to increase employees engagement and improve EES scores year on year.
• Represents the organization as an exemplary ambassador for Ennismore values and culture

Finance

• Acts on behalf of the business to work through complex situations and reduce risk, interpreting and implementing company policies and employment legislation as appropriate
• Exercises sound judgment and integrity at all times to ensure confidentiality of protected information
• Reviews the hotel financial KPI’s and sees where Learning and Development can add value

Qualifications

Experience/Certificates/Education

• Bachelor’s Degree/Master’s Degree from a reputable hospitality/business school preferred
• Minimum 5 years of total experience ideally with strong operations background
• At least 2 years of experience in a leadership role
• Reflects the brand culture
• Demonstrates self-confidence, personable & refined
• High degree of professionalism with strong understanding of hotel operations and business acumen
• Excellent reading, writing and oral proficiency in English language
• Strong working knowledge of Digital tools
• Strong leadership, interpersonal and training skills
• Excellent communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressure situations
• A motivator & self-starter
• Well-presented and professionally groomed at all times

Additional Information

 What’s in it for you…

• The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
• Great discounts across the entire Ennismore family.
• A competitive package and plenty of opportunity for development.