Spa & Wellness Therapist (Female)

Company Description

SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.

Job Description

POSITION SUMMARY

Under the general guidance of the Director of Spa, assist in ensuring that all guests receive high quality, personalized service home-care well-being program and to perform therapy treatments for the members and guests and assist in promoting and marketing the Spa

Duties & Functions:

• Be responsible for spa treatment consultations and identification of possible contraindications.
• Be responsible for performing beauty therapy treatments, massage and body therapy treatments and specialized treatments for the members and guests to the required standard and provide guests with home-care well-being program.
• Be responsible for after care advice for the member of guest
• Be responsible for achieving retail sales
• Ensure that all treatment rooms and therapy back of house areas are maintained to high standards of cleanliness and hygiene
• Ensure that all equipment is serviced as part of a preventative maintenance program
• Carry out spa tours and spa consultations with guests and members, giving personalized advice and promote facilities, treatments and products
• Assist during spa promotions and events
• Assist with marketing and public relations
• Have complete knowledge and understanding of all services and products offered
• Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures
• Perform prep work, properly clean and restock room as required
• Actively promote the spa, treatments, services and retail, as well as programs, promotions and/or discounts available
• Handle guests’ questions and concerns professionally and courteously
• Provide accurate, appropriate and immediate responses to all requests by guests
• Possess the ability to work without direct supervision
• Assist in all areas of spa operation as requested by management
• Communicate to management any and all occurrences involving staff or guests in the spa that require attention
• Ensure correct records are kept for member and guest visits, treatments and purchases
• Ensure correct information is recorded for stock control in accordance with the Senior Therapist
• Be responsible for treatment laundry stock inventory and security
• Ensure that all potential and real hazards are reported immediately and rectified
• Ensure that all staff within the department works in a manner, unlikely to give risk of harm or injury to themselves or others.
• Ensure therapists are trained to brand standard and following all SOP
• Track and control professional product usage
• Inspect and maintain all areas of the spa including reception
• Inventory control along with the Director of Spa.
• Assist Spa Supervisor with all tasks in their absence
• Mystery shop the therapist and reception teams
• Linen inventory and control
• Answer the phone promptly and use the guest’s name throughout the phone conversation.
• Acknowledge and greet everyone who enters and leaves spa facilities.
• Maintain eye contact when addressing external and internal guests.
• Handle guests’ questions and concerns professionally and courteously.
• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
• Responsible for scheduling tours, spa day packages, treatments and personal training.
• Carry out spa tours and spa consultations with guests and members, giving personalized advice and promote facilities, treatments and products.
• Responsible for the sale of gift vouchers and their redemption.
• Responsible for pre and post treatment advice for clients when booking appointments.
• Responsible for stating important contraindications when booking appointments.
• Schedule bookings for the members and guests to the required standard.
• Ensure that all new clients fill in a spa consultation card and keep this record updated with current information on the Book4Time system.
• Ensure that all spa reception areas are maintained to high standards of cleanliness.
• Ensure that all equipment is serviced as part of a preventative maintenance program.
• Responsible for achieving retail sales.
• Responsible for processing bill payments and receipts.
• Be an example to the staff of personalized service, positive attitude and professionalism.
• Assist during spa promotions and events.
• Ensure all displays are changed regularly.
• Properly open and close spa each day according to Standard Operating Procedures.
• Utilize spa computers with skill and proficiency.
• Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
• Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.
• Assist in all areas of spa operation as requested by management.
• Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
• Attend spa staff meetings.
• Attend required training courses and seminars.
• Responsible for all retail stock security.
• Responsible for recording all the necessary information in the spa Book4Time computer system.
• Responsible for cancellation bookings and waiting list for members and guests.
• Responsible for recording member and guest comments.
• Ensure correct records are kept for member and guest visits, treatments and purchases.
• Responsible for all daily takings and usage reports

Specific Job Knowledge & Skills:

• High School Diploma or equivalent required
• Possess active license or certification in related field
• One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
• Possess a gracious, friendly, and fun demeanor
• Ability to multitask, work in a fast-paced environment and have a high-level attention to detail
• Strong verbal and written communication skills in English
• Maintain positive and productive working relationships with other employees and departments
• Ability to work independently and to partner with others to promote an environment of teamwork.

Physical Abilities:

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 kg          without assistance
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
• Stand, sit, or walk for an extended period of time or for an entire work shift
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping

At SO/ Uptown Dubai we do more than just deliver a service. We endeavour to think big, go beyond expectation to make a positive impact that creates an unforgettable experience for our guests and our teams. We’re all expected to show initiative, empowerment and willingness to provide a wide range of services that guide guests throughout their stay at SO/. Whether it is to address guests’ enquiries, preparing reports, operations or just sharing with a guest what is hot in Uptown, from a guest’s perspective every exchange should feel seamless and effortless.

At all levels and positions within our organization, our success is incumbent on a set of behaviours each of us are committed to. These include adhering to company policies and procedures, maintaining confidentiality, protecting company assets, and upholding quality standards. Because we’re an avant-garde and stylish brand, we’re also passionate about maintaining a professional uniform, personal appearance, and bespoke communications. There is no room for ego: come as you are, humble and kind. At SO/ we work hard, but make it fun.

Additional Information

Ennismore brings together talented teams, from unique brands, to create a culture that is entrepreneurial and purpose-driven in everything we do. We’re the fastest-growing lifestyle hospitality company, and we’re not slowing down. We’re expanding into new countries and cities, creating exciting opportunities.

Inspiring Discovery

Our purpose is to Inspire Discovery for our guests, but we also look to inspire our teams. We inspire our teams to discover their best self through learning opportunities, to grow and to be inspired to make a positive impact on local communities.

Inclusive Culture

Our culture is purpose-driven, dynamic and inclusive which puts our community at the heart of everything we do. We’re open minded, we celebrate difference, welcome diversity of thought and accept people for who they are, allowing them to bring their whole self to work.

Global Perks

Being part of the Ennismore family comes with some incredible perks, including everyone’s favourite, our global discounts programme with up to 50% off stays at our hotels and up to 30% off when eating at our restaurants and bars.