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Guest Relations Agent / Russian Speaker

Sharm El Sheikh, Egypt

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Job Description

The candidate must be able to:

  • Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.
  • Achieve Quality Audit result of 95% and above through consistent documented trainings
  • Keep VIP folders ready for VIP arrivals and All inclusive Arrivals  (Reg.-cards, room keys, welcome letter)
  • Assist and process check in/out for VIPs guests efficiently and professionally.
  • Escort guests to their rooms and conduct Room Orientation.
  • Update guest information into the computer after a complete check in.
  • Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time
  • Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up
  • Achieve the highest Guest Satisfaction measured by TRUST YOU platform.
  • Handle issuance of guest room key cards and ensure effective control for guest security.
  • Ensure that all messages, mails and packages are delivered to the guest room.
  • Assist at the Information counter and Business centre & M Lounge as and when assigned.
  • Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.

Qualifications

  • Proficiency in English (verbal and written), a second language an asset.
  • Previous customer-related experience preferred.
  • Strong interpersonal and problem-solving abilities.
  • Highly responsible & reliable.
  • Ability to work well under pressure in a fast-paced environment

Additional Information

Russian Speaker

* these questions are a must
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