Cluster Concierge

Company Description

Every Gesture Carries Meaning. Every Stay Leaves a Mark.

At Luura, work unfolds like island life itself. Unhurried. Intentional. Shaped by culture, art, and the people who bring it to life.

We believe luxury should feel human. Connection matters. Details speak quietly but with purpose. Our spaces are designed not only for guests, but for those who animate them. Places where curiosity is welcomed, individuality is valued, and ideas are heard.

Contribution here is personal. Craft is respected. Each day offers a new opportunity to create moments that linger.
If you are thoughtful, creative, and moved by making experiences that feel real, you will feel at home.
Welcome to Luura.

The Island Chapter

Luura begins its journey in Paros with two distinct yet connected expressions.

Luura Paros Cliff, opening May 2026, features 39 thoughtfully designed rooms set above the sea.

One year later, Luura Paros Sand follows with 49 additional rooms and a collection of vibrant food and social spaces that capture another rhythm of the island.

Job Description

Your Role in the Story

As a Cluster Concierge at LUURA, you are the face of our hospitality, delivering personalized, thoughtful, and seamless experiences across all LUURA properties. You anticipate guest needs, create meaningful connections, and provide expert local knowledge, ensuring that every moment of a guest’s stay feels effortless and exceptional. Your role is crucial in bringing LUURA’s philosophy of elegant, design-led, and lifestyle-focused hospitality to life.

You are more than a service provider; you are a curator of experiences, a problem-solver, and a trusted advisor for our guests, helping them explore and enjoy everything LUURA and the surrounding destinations have to offer.

Key Responsibilities

• Provide a warm, genuine, and professional welcome to all guests, ensuring a personalized and memorable experience.
• Anticipate and respond to guest requests promptly, efficiently, and creatively.
• Offer expert local knowledge, including recommendations for dining, leisure, cultural experiences, and off-the-beaten-path activities.
• Arrange transportation, reservations, tours, and special experiences tailored to guest preferences.
• Support in-room guest services and special requests, collaborating closely with Front Office, F&B, and other departments.
• Maintain detailed knowledge of LUURA properties, facilities, services, and events to provide accurate and relevant information.
• Handle guest inquiries, feedback, and concerns with discretion, empathy, and professionalism.
• Collaborate with the Guest Relations and Front Office teams to ensure a seamless guest journey.
• Maintain up-to-date records of guest preferences, special occasions, and VIP profiles for personalized service.
• Ensure all guest interactions reflect LUURA’s standards of service, attention to detail, and luxury lifestyle ethos.
• Coordinate with local partners and suppliers to create unique and exclusive guest experiences.
• Support pre-arrival planning and post-departure follow-ups to enhance guest loyalty and satisfaction.

Qualifications

Who We’re Looking For

• Bachelor’s degree in Hospitality, Tourism, Social Marketing, or related field.
• Previous experience in concierge, guest relations, or luxury hotel service is highly preferred.
• Pre-opening experience is a plus.
• Strong background in delivering exceptional luxury guest experiences.
• Excellent interpersonal, communication, and problem-solving skills.
• Natural warmth, emotional intelligence, and a proactive, guest-focused approach.
• Strong attention to detail and ability to anticipate guest needs.
• Professional appearance, etiquette, and demeanor.
• Ability to work under pressure and manage multiple tasks seamlessly.
• Proficiency in English is mandatory; additional languages are an advantage.
• Team-oriented, collaborative, and adaptable mindset.
• Eligible to work in an EU country.

Additional Information

Perks You’ll Love

• Team rates at LUURA, Ennismore & Accor properties worldwide.
• Discounts at our restaurants, bars, and cafes.
• Access to art, cultural events & live music nights.
• Recognition that matters — from surprise gifts to team celebrations.
• Beautiful team spaces & comfortable accommodation (where applicable).

Ready to Dive In?

Bring your energy, your ideas, and your true self — and let’s create something unforgettable together.

📍 Apply now and start your journey with LUURA.