E Commerce Manager

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

We are seeking an experienced and innovative E-Commerce Manager to join our team in Phu Quoc, Vietnam. The successful candidate will be responsible for overseeing and optimising our e-commerce operations, driving growth, and enhancing our online presence in the Vietnamese market.

• Develop and implement comprehensive e-commerce strategies to drive sales and improve customer experience
• Manage and optimise the company's e-commerce platforms, ensuring smooth operations and continuous improvement
• Analyse market trends, consumer behaviour, and competitor activities to inform strategic decisions
• Collaborate with cross-functional teams to create and execute digital marketing campaigns that drive traffic and conversions
• Oversee inventory management, working closely with supply chain and logistics teams to ensure product availability and timely fulfilment
• Monitor and analyse key performance indicators (KPIs) to identify areas for improvement and implement data-driven solutions
• Lead and mentor a team of e-commerce professionals, fostering a culture of innovation and excellence
• Stay abreast of emerging e-commerce technologies and trends, recommending and implementing new solutions as appropriate
• Manage relationships with key partners, vendors, and service providers to ensure optimal performance and value
• Ensure compliance with relevant e-commerce regulations and best practices in the Vietnamese market

Qualifications

• Bachelor's degree in Marketing, Business, or a related field; Master's degree preferred
• Minimum of 5 years of experience in e-commerce management, with a proven track record of driving growth and improving performance
• Strong understanding of e-commerce best practices, digital marketing strategies, and emerging trends in the industry
• Excellent analytical skills with proficiency in data analysis, reporting, and using e-commerce analytics tools
• Demonstrated experience in managing e-commerce platforms and content management systems (CMS)
• Solid knowledge of SEO, SEM, and social media marketing principles
• Strong leadership and team management skills, with the ability to motivate and develop staff
• Experience in inventory management and familiarity with supply chain logistics
• Excellent problem-solving abilities and attention to detail
• Strong communication skills in English; knowledge of Vietnamese is a plus
• Proficiency in MS Office suite and e-commerce tools
• Familiarity with the Vietnamese market and e-commerce landscape is highly desirable

Additional Information

What awaits you...

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.