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On-Call Server (SEASONAL)

Mondrian - West Hollywood

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Company Description

Mondrian is a way of travel. With its groundbreaking design and progressive programming, it is a “must” destination for locals or travelers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone. Mondrian provides a playful framework so that guests and locals alike can immerse themselves in the culture of each city it inhabits. Perfectly nestled in the base of the glittering Hollywood Hills, Mondrian LA has made a name for itself as an icon in its own right. Enter through Mondrian’s 30-foot mahogany doors and settle into your luxurious retreat while discovering the wild within. Welcome to a world of effortless sophistication and vibrant culture.

Job Description

SKYBAR Servers assist in ensuring friendly, efficient and effective service of food and beverages to all guests in a timely fashion in accordance with standards and individual guest requirements, at all times respecting the MHG Vision. 

ESSENTIAL DUTIES:

  • Assure opening checklist is completed.
  • Able to provide knowledge regarding menu offerings.
  • Greet arriving guests in a friendly and courteous manner and help guests find appropriate seating.
  • Always use the 10/5 rule when encountering guests.
  • Guide guests ordering food & beverages, make recommendations, and answer questions regarding beverages and food preparation and specials.
  • Follow stablished carding policy ensuring 21 years of age for alcohol consumption.
  • Assure sales of alcohol to hotel guest only, by asking for their hotel room number and last name.
  • Be knowledgeable of food preparation, ingredients, and time of preparation.
  • Take food and or beverage orders in a timely manner, enter them in provided device, and advise the kitchen staff of any dietary, allergies or special food preparation.
  • Serve guests in a timely and courteous manner and check for guest satisfaction within 3 minutes after food or drinks have been served.
  • Clean and maintain your tables and area throughout your shift.
  • Be a team player, assist others in the spirit of server’s comradery, for the benefit of our guest to receive superior dining experience.
  • Advice in-room dining guests how long their order will take to be delivered and deliver it when ready.
  • Assist with banquet events, setup, service, cleanup and storing furniture.
  • Be knowledgeable of hotel amenities and hours operating of operation.
  • Strong organization and problem-solving skills.
  • Complete closing checklist.
  • Assist in month end inventories as requested.
  • Follow health department safety protocols, follow safety procedures, sanitize all tables after guest’s leave.
  • Maintain cleanliness dining areas, counters, sinks, utensils, shelves and storage areas.
  • Effectively communicate table minimums and ticketed events with potential customers in a positive manor.
  • Maximize available space and uphold table minimums at all times.
  • Maintains knowledge of the venue floor plan and table numbers, seating the room evenly and consistently to maintain venue energy/table value per venue management’s instruction.
  • Works with a high level of professionalism towards all customers, ensuring they will return to Skybar.
  • Communicates with management and service staff immediately to rectify any and all customer needs and requests.
  • Other duties as assigned

Pay Range: $19.08 - $19.08 per hour

Qualifications

EXPERIENCE:

  • At least 2 years of experience in a server position, preferably in one of the following: upscale/lifestyle brand hotel, dayclub, and/or nightclub
  • Speaking other languages is a plus, but not required.
  • Must have a flexible schedule: days, evenings, weekends, and holidays.

EDUCATION:

  • High school diploma or equivalent
  • State-Certified Alcohol Compliance Training (ABC/RBS)
  • Food Handler’s Card

WORKING CONDITIONS & PHYSICAL WORK DEMANDS:

  • Able to stand during shifts
  • Able to stoop, kneel, bend at the waist and reach on a daily basis.
  • Able to lift and move up to 30 pounds occasionally.
  • Hours may exceed 40 hours per week.
  • Regular and on-time attendance is critical.

Additional Information

Assimilate into Ennismore’s culture through understanding, supporting, and participating in all Ennismore elements. Demonstrate working knowledge of the service standards. Regular attendance in conformance with the standards, which may be established by Ennismore from time to time, is essential to the successful performance of this position.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property.

* these questions are a must
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