Duty Manager
Rixos - Sharm El Sheikh
Company Description
Rixos Golf Villas And Suites Sharm El Sheikh located in beautiful scenery creates a destination full of natural beauty on the South Sinai Peninsula. Surrounded by magnificent gardens and a Golf field, the contrast of the blue waters and the lush green gardens creates a splendid resort. Rixos Golf Villas And Suites offer an All Inclusive & All Exclusive experience. Staying at Rixos Golf Villas & Suites offers more than the perfect accommodation, a portion of delicious food and superior service, a restaurant with a luxurious buffet, and a unique privilege at Rixos Hotels Sharm El Sheikh await your ultimate holiday experience. The hotel is located in the heart of the city, conveniently near the International Convention Center, 5 kilometres from the airport, and 5 kilometres into the main attraction tourist hub Naama Bay. Rixos Golf Villas & Suites accommodates Families and Couples only. Due to security reasons, the face has to be uncovered.
Job Description
1.Checks cleanliness of lobby and public areas, lights and as well as front office staff in
proper and orderly appearance and behavior. Greet the VIP guests of the hotel. As
directed by the Front office Manager, Performs special services for VIP Guest’s.
2 Checks on registration cards of arriving guests and ensures all information should be
filled on each cards either by Guest Relation Officers or the guests. Assist in VIP’s arrival
departure in absence of guest relation officers.
3 Assists in sending guest messages or faxes.
4 Gives the instructions to the Night Reception, during the high occupancy periods,
regarding: walk-in guests and release room blocked because of no- shows. Assists in handling room lock problems.
5. Prepares and checks for VIP’s arrival and escorts guests to rooms.
6. Operates the front office computer system in order to assist front office attendants.
7. Checks group department fit and ensure switchboard makes appropriate wake up calls.
8. Handles guest complaints and other related problems and reports on the Assistant
Manager’s log book.
9. Assists reception, business center, cashier, concierge and bell captain during they are
busy.
10. To predict that all activities and to be purchased all equipment and belongings may create
disease for the environment, to join all activities which is organized to protect biological
diversity and shares the responsibilities, shares the individual responsibilities in order to
increase environment knowledge and to carry on necessary trainings. To provide
minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
11. To implement necessary warnings and departmental trainings in order to save energy
inside the facility. To carry on implementing decisions which were taken for saving
energy. To predict effects of environment and efficiency of energy on purchased
equipment.
12. To implement his responsibilities in order to eliminate and collect waste in a proper
way, reduce environmental pollution and harmful effects to the environment.
13. Carry out all responsibilities related to the quality management and food safety
management systems implemented at the facility.
14. Carry out all other duties assigned by managers and hotel management not specified in
the job description.
Qualifications
Education: Bachelor’s Degree
Experience: At least 5 years of experience in the industry following theoretical
education.
Foreign Language: Sufficient level of English and Arabic to communicate effectively
with guests and employees.
Courses and Training: Advanced theoretical and practical knowledge.
Computer Literacy: MS Office applications, Front Office operating programs
(Fidelio, Opera etc.).
Skills: Expected to have comprehensive technical knowledge and work experience
related to the methods, advanced techniques, special equipment and work processes in
the related field. Knows, applies and ensures application of all services and product
ranges in the related field. Has command of guest profiles.
