Order Taker

Company Description

Rixos Qetaifan Island North

Rixos Qetaifan Island North will comprise a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort will boast panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of the country’s biggest draws will be Qetaifan Island North’s Waterpark attraction. The Rig 1938 is the world’s highest tower of its kind, reaching 82 metres.

Job Description

Order Taker

• Responsible for answering all telephone calls and prioritizing said calls.
• Should have very good telephone etiquettes.
• Directly involved in the order taking and order placing process while dealing with guest request and orders, courteously, efficiently and promptly.
• Should have good knowledge of room service menu and ongoing promotions in other F&B outlet.
• Should be able to provide recommendations and suggestions to guests upon request.
• Be knowledgeable of all services, facilities and products offered by the hotel.
• Consider the satisfaction of all guests by ensuring prompt, courteous and efficient service at all times.
• Display excellent conversation skills and selling techniques at all times.
• Able to perform all duties and tasks per the tasks required at the outlet.

Qualifications

• High School Diploma
• Previous service experience is an asset
• Knowledge about the Point-of-Sale System is an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem-solving abilities
• Basic Food Safety Certificate
• Arabic Speaking is an advantage
• Ability to work well under pressure in a fast-paced environment