Bellperson Supervisor

Company Description

SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary!

Job Description

What you’ll do

We are looking for a Bellperson Supervisor to join the team at SLS Barcelona. Under the guidance of the Front Office Manager, you will be responsible for overseeing the daily operations of the Bellperson team, ensuring the highest standards of guest service and operational efficiency. You will lead, coordinate and support the team to ensure guests receive a warm welcome and exceptional service from the moment they arrive at the property.

• Supervise, coordinate and support the daily activities of the Bellperson team, ensuring smooth and efficient operations.
• Lead by example, ensuring all team members deliver professional, friendly and engaging service at all times.
• Oversee guest arrivals and departures, ensuring guests are warmly welcomed, escorted to their rooms and assisted with their luggage promptly and efficiently.
• Monitor the lobby and entrance areas to ensure an appropriate team presence and seamless guest assistance at all times.
• Assign daily tasks and responsibilities to team members, ensuring adequate coverage according to hotel occupancy and operational needs.
• Ensure that incoming guests receive accurate and relevant information about hotel facilities, including storage areas, restaurant opening hours, hotel events, health club facilities, emergency procedures and exit routes.
• Ensure the team is knowledgeable about guest room features and can provide clear information regarding telephone instructions, room charging procedures, heating and air conditioning, laundry services, door locks, keys and room directories.
• Oversee all Valet Parking operations, ensuring an efficient, safe and high-quality service.
• Assist guests with general enquiries and requests, providing support to the Front Office team whenever needed.
• Handle guest complaints and special requests professionally, ensuring timely resolution and guest satisfaction.
• Promote hotel facilities, services, events and activities to enhance the overall guest experience.
• Ensure the team maintains up-to-date knowledge of the local community and surrounding area to provide guests with accurate recommendations and directions.
• Monitor team performance, provide ongoing guidance and feedback, and support the training and development of team members.
• Ensure compliance with hotel standards, operational procedures, health and safety regulations and brand guidelines.
• Coordinate with Front Office, Guest Experience, Housekeeping and other departments to ensure effective communication and seamless operations.
• Monitor the cleanliness, organisation and presentation of all lobby, entrance, luggage storage and operational areas, ensuring they are maintained to the highest standards.
• Report operational issues, guest feedback and relevant incidents to the Front Office Manager.
• Ensure the team is familiar with hotel activities and schedules to anticipate guest needs and provide timely assistance.

Qualifications

What we are looking for...

• Previous experience in an upscale or lifestyle brand hotel is a big plus.
• Prior experience in customer service.
• Driving license B.
• Someone who understands, celebrates and embraces the SLS brand values.
• Ability to multitask and work in a fast-paced environment.
• Proactive, positive, energetic, dynamic, emphatic, team-worker, with a high-level attention to detail and passion for hospitality.
• Excellent verbal and written communication skills. Fluent in Spanish and English.
• You make people feel good - your team, guests, and colleagues alike.  You make a positive impact.
• You learn quickly and adapt to SLS’s unique culture.
• You are humble and open to ideas. We leave our ego at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• You want to be part of a team that works hard, supports each other and has fun along the way.

Additional Information

What's in it for you...

• The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
• A competitive package and plenty of opportunity for development.
• Excellent discounts across the entire Ennismore family of brands.

SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021.