Public Area Supervisor

Company Description

Rixos Marina Abu Dhabi is a luxurious hospitality establishment that seamlessly combines modern elegance with world-class amenities. Nestled in the heart of Abu Dhabi, our resort offers an unparalleled experience for both leisure and business travelers. With a prime waterfront location, Rixos Marina Abu Dhabi sets itself apart as a premier destination for those seeking a blend of sophistication, comfort, and personalized service.

Key Features:

Stunning Waterfront Setting:

Enjoy breathtaking views of the marina and the Abu Dhabi skyline from the comfort of our well-appointed rooms and suites. The strategic location allows guests to immerse themselves in the vibrant atmosphere of the city.

Luxurious Accommodations:

Our accommodations are designed to provide the utmost comfort and style. Each room and suite is meticulously furnished with modern amenities, ensuring a relaxing and enjoyable stay for every guest.

World-Class Dining:

Indulge your palate with a diverse array of culinary delights at our on-site restaurants. From international cuisines to local flavors, our chefs craft exquisite dishes that cater to every taste.

State-of-the-Art Facilities:

Whether you're here for business or leisure, Rixos Marina Abu Dhabi offers a range of facilities to meet your needs. Our conference and event spaces are equipped with cutting-edge technology, while our wellness facilities provide a rejuvenating experience.

Exceptional Service:

At Rixos Marina Abu Dhabi, we take pride in delivering personalized and attentive service. Our dedicated staff is committed to ensuring that every guest's stay is memorable and exceeds expectations.

Job Description

• Team Supervision: Manage and coordinate the activities of public area attendants, ensuring efficient and high-quality service delivery.
• Inspection & Quality Control: Conduct regular inspections of all public areas to ensure they meet cleanliness, hygiene, and aesthetic standards. Address any issues immediately.
• Guest Satisfaction: Ensure prompt response to guest requests related to public areas and address any concerns efficiently.
• Cleaning & Maintenance Coordination: Work closely with the engineering department to report and resolve maintenance issues in public spaces.
• Inventory & Supplies Management: Monitor and manage stock levels of cleaning supplies and equipment, ensuring timely replenishment.
• Sustainability & Waste Management: Implement eco-friendly cleaning practices, ensure efficient use of resources, and contribute to waste reduction initiatives.
• Safety & Compliance: Ensure adherence to health, hygiene, and safety regulations, including proper chemical handling and cleaning procedures.
• Training & Development: Conduct training sessions for public area attendants on cleaning techniques, safety protocols, and customer service.
• Lost & Found Management: Ensure proper documentation and secure handling of lost and found items within public areas.
• Collaboration: Liaise with the housekeeping, front office, and food & beverage teams to ensure a seamless guest experience in public spaces.

Qualifications

• Education: High school diploma or equivalent; a diploma or certification in hospitality management is a plus.
• Experience: Minimum 2-4 years of housekeeping experience in a luxury hotel environment, with at least 1 year in a supervisory role.
• Technical Knowledge: Strong understanding of cleaning procedures, equipment, and hygiene standards. Familiarity with hotel management systems (e.g., Opera, HotSOS) is a plus.
• Leadership & Team Management: Ability to lead, train, and motivate a diverse housekeeping team.
• Attention to Detail: Strong ability to maintain high cleanliness and hygiene standards in all public spaces.
• Communication Skills: Excellent verbal and written communication skills for coordinating with multiple departments.
• Problem-Solving Abilities: Ability to quickly address and resolve operational challenges while maintaining service excellence.