Reservations Agent

Company Description

SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary!

Job Description

What you’ll do

We are looking for an experienced Reservations Agent to join the pre-opening team at SLS Barcelona. Under the guidance of the Reservations Supervisor, you will be responsible for helping our guests with their individual reservations, advising them on the best option for their needs and supporting them with any issue they might have. 

• Support the Director of Revenue Management in analyzing competitive sets, price positioning & future market need periods. 
• Support and execute market-wide strategy and promotion implementation.
• Ensure reservation accuracy (segment, channel, routing, traces, etc.) 
• Ensure that the hotel sales strategies are effectively implemented in the systems. 
• Ongoing Revenue System health-checks and optimization. 
• Handle all requests for guest room reservations, changes and cancellations in according with the established guidelines. 
• Follow up on any possible fraudulent reservation that may impact the revenue performance. 
• Ensures reservation accuracy (segment, channel, routings, traces, etc.). 
• Handle no shows and control non-guaranteed reservations. 
• Ensure that all distribution channels effectively support the hotel and maintain rate parity. 
• Ensure that communication with other departments, especially Credit, Sales, Concierge and Front Desk and any other concerned department is maintained. 
• Support and execute upselling following the established guidelines.
• Proactively communicates any potential challenges related to systems or reservations to ensure we provide outstanding intuitive service at all times.
• Train other team members as required.

Qualifications

What we are looking for...

• Bachelor’s degree in hospitality or related field.
• +2 years experience in Revenue/Reservations.
• Ability to multitask, work in a fast-paced environment and have a high level attention to detail
• Excellent verbal and written communication skills. Fluent in Spanish and English.
• You take ownership of important issues, solve problems, and make effective decisions.
• You learn quickly and adapt to SLS’s unique culture.
• You are humble and open to ideas. We leave our ego at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• You want to be part of a team that works hard, supports each other and has fun along the way.

Additional Information

What's in it for you...

• The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
• A competitive package and plenty of opportunity for development.
• Excellent discounts across the entire Ennismore family of brands.

SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021.