Night Manager

Company Description

We are looking for a Night Manager to join us here at The Hoxton, Amsterdam. Reporting to our Front Office Manager you will be responsible to lead the front of house team during the night and provide a naturally friendly, helpful and responsive level of service for our guests.

Once the Mayor’s home, now our home, on Amsterdam’s Herengracht canal. The Hoxton, Amsterdam houses 111 rooms, The Apartment, our meetings & events concept, and our all-day restaurant & bar, Lotti’s.

More about us…

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.

What’s in it for you… 

• Become part of a team that’s very passionate about creating great hospitality experiences.
• Competitive salary.
• 25 days holiday (plus bank holidays) and pension.
• Food on us during your shift.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
• Time off to volunteer with one of our partner charities.
• Hox Hero and Nifty fifty, our rewards for going the extra mile and living our values.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
• Excellent discounts across The Hoxton and the global Ennismore family.

Job Description

What you’ll do…

• Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges. 
• Deal with the arrival and departure processes for all guests.
• Deal with the in house guests accounting and ensure the accuracy of guest billing.
• Operationally manage the hotel during the night to ensure guests are well cared for.
• Ensure the accuracy of data in all systems and provide the necessary daily reports for all departments.
• Manage the daily overbooking levels and liaise with all departments to ensure maximum occupancy.
• Assist the Front Office Manager in setting selling strategies on a day to day basis.
• Ensure all guests are quoted the correct rate as per the selling strategy and web site.
• Ensure all telephone calls are answered as quickly and efficiently as possible.
• Maintain observation over guests and guests property to ensure security alerts are kept to a minimum.
• Use a wide range of coaching skills to ensure that the team is well motivated and informed of day to day activity.
• Set stretching but realistic objectives for the team to ensure maximum occupancy and 100% guest satisfaction levels.
• Monitors the performance of the team and gives regular feedback through meetings and appraisal methods.
• Ensures all telephone calls are answered as quickly and efficiently as possible.
• Maintain observation over guests and guests property to ensure security alerts are kept to a minimum.
• Ensure the integrity of the public area and back of house areas are maintained at all times, with deficiencies corrected immediately.

Qualifications

What we’re looking for…

• Experience in a similar role with a demonstrable track record of excelling in Front Office operations and procedures.
• A high level of verbal and written communication skills and competent computer skills.
• Experience of Micros Fidelio Opera or a similar property management system.
• Experience of monitoring and implementing Health & Safety procedures.
• Individuals. You’re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other and has fun along the way.