SPA Manager

Company Description

From high-octane lobby socialising to events, celebrations, and business conclaves, every venue pulses to the electric Mondrian beat. With food and nightlife venues spread across eight different locations on the property, there is nothing like Mondrian Doha in the entire region.

Job Description

What do we expect from you?

Under the general guidance of the Rooms Division Manager or any other authorized by the management, The Spa Manager will manage the Spa operations to successfully achieve sales goals, business objectives, and overall spa profitability.   Monitor and control expenses and execute strategic business plans.  Plan and coordinate the activities of staff to ensure maximum productivity and efficient utilization of resources. Recruit and hire qualified talent in accordance with established procedures and staffing needs. Ensure high customer service standards and positively influence and motivate staff. Provide leadership and opportunities for spa growth and individual skill enhancement. Communicate with General Managers to ensure that operational needs are addressed in a timely manner. Implement inventory control procedures, quality control measures.  Review financial data, perform administrative functions and complete reports accurately and on time

How your day looks like:

• Manage and oversee spa operations to ensure successful achievement of overall business goals and objectives. 
• Establish long range strategies and develop standards to measure service/sales performance and individual productivity.
• Assess the market for qualified technician/therapist and front desk candidates and direct effective recruiting techniques to attract and hire talented staff.
• Develop and maintain cooperation and teamwork within the spa, placing a high emphasis on customer service/satisfaction.
• Train and motivate staff, communicate performance expectations and develop specific goals/objectives.
• Interact with Hotel departments and participate in meetings as appropriate.
• Establish spa goals and objectives, monitor performance and provide timely follow-through.
• Recruit, train, develop and motivate staff to maintain teamwork and ensure maximum service/retail sales results.
• Monitor and control payroll/operating expenses to successfully achieve spa profit plan.
• Implement inventory control procedures to ensure that adequate stock levels are maintained.
• Plan, organize and monitor all packages and promotions