Guest Services Operator

Company Description

Ennismore, the fastest-growing lifestyle and leisure hospitality company, is bringing the iconic Delano brand to the UAE for the first time. When Delano South Beach arrived on the Miami scene in 1995, it introduced an entirely fresh take on 5-star luxury and marked the inception of lifestyle hospitality. Delano was celebrated for its blend of timeless elegance, modern design, and vibrant energy; it became the social hub, bringing together the who’s who of the fashion and entertainment world. Guided by the same principles that propelled the original Delano to icon status, Delano Dubai will usher in a new era of sophisticated style and elevated service to the UAE.

Located on the pristine shores of Bluewaters Island, the Delano Dubai resort will boast an array of luxury rooms and suites, four exceptional culinary and mixology experiences, an ocean front swimming pool and a wellness studio. 

Job Description

Summary: As a Guest Service Operator, you'll be the voice of our hotel - connecting with guests and ensuring their needs are met with a personal touch. Your primary responsibility will be to manage incoming calls, assist guests with inquiries, and enhance their overall experience. We pride ourselves on delivering unforgettable experiences to our guests. As a luxury destination, we are dedicated to providing exceptional service that reflects our commitment to excellence. 

Responsibilities:

• Be the First Point of Contact: Greet callers with warmth and professionalism, providing them with a welcoming experience from the moment they reach out.
• Provide Stellar Service: Share insider tips about hotel amenities, local attractions, and dining options, making every interaction special.
• Problem Resolution: Address guest concerns or complaints effectively, with a solution-oriented approach, ensuring their satisfaction and comfort, escalating issues to management when necessary.
• Streamline Communication: Connect guests with the appropriate departments ensuring seamless service delivery. 
• Maintain Records: Maintain accurate logs of calls, messages, and requests for follow-up. 
• Collaborate with Teams: Work alongside front desk staff, housekeeping, and other departments to deliver a cohesive guest experience.
• Stay Prepared: Be familiar with hotel emergency procedures and protocols to ensure guest safety and well-being.

Qualifications

About You:

• Luxury Experience: Proven experience in a luxury hospitality environment, demonstrating a strong ability to provide sophisticated and discreet service.
• Exceptional Skills: Exemplary communication and interpersonal skills, with a refined approach to guest interactions and service delivery.
• Operational Knowledge: Proficient in luxury hotel operations and management software, with a deep understanding of sophisticated service protocols.
• Educational Background: Relevant educational qualifications, such as a Bachelor’s degree in Hospitality Management or equivalent experience, preferred.
• Great Personality: At DELANO Dubai, personality and experience are equally valued. We celebrate individuality and authenticity—we want you to bring your unique self. Embracing diversity in all its forms, we provide opportunities for our personal and professional growth. If you have passion, the right attitude, and that essential spark, together, we can create memorable experiences.

At Delano Dubai, the role of Guest Services Operator is integral to crafting a seamless and exclusive experience for our distinguished guests. Your expertise in providing sophisticated, discreet service will be crucial in maintaining the hotel’s reputation for luxury and elegance.

Additional Information

Why Join Us:

• Shape the future of an ultra-luxury hotel where your ideas and energy make a big splash.
• Dive into a culture that’s all about growth, collaboration, and having a blast along the way.
• Score sweet perks and benefits that celebrate your rockstar status in hospitality.

Apply Now:
If you’re a dynamic Guest Services Operator eager to make waves in the world of luxury hospitality, we want to hear from you! Send your resume and a compelling cover letter detailing why you’re the perfect fit.