Front Office Manager

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

Job Description

• Ensures prompt, courteous, and accurate service to all guests, to maximize customer satisfaction.
• Responsible for the organization of work within the department including assignments, time schedules, and vacations to ensure optimum utilization of manpower.
• Participates in the development, implementation, and review of the policies, procedures, practices and standards.
• Optimizes the efficient usage of room inventory by monitoring, controlling and feedback to support the departments.
• Recommends changes in methods or equipment to improve departmental standards and productivity.
• The Front Office Manager monitors key performance indicators for the department and takes corrective action.
• Ensures adherence to company and hotel policies by all departmental employees.
• Ensures norms, procedures, and systems for the safety and security of guest belongings (e.g. lockers, left luggage, etc.) are efficiently followed and monitored so as to ensure maximum comfort levels.
• Monitors billing procedures to ensure accurate payment thereby maximizing organizational profitability.
• Ensures all Front Office documents & records are maintained as per operational/ organizational requirements.
• Ensures all Front Office areas are neatly maintained at all times as per norms, hygiene, efficiency, cleanliness, and safety standards.
• Responsible for the efficient handling of all the Room Reservations & their processing thereafter.
• Conduct Briefing Sessions regularly.
• Familiarity with all Front Desk and Cashiering functions.
• Responsibility towards the guest ledger, long stays guests, and paymasters.
• Greet and welcome VIP guests upon their arrival and escort them to their rooms

What we offer....

• An innovative and fast-growing international group, committed not only to building new hotels but to creating a global brand.
• The opportunity to challenge the norm and work in a creative and rewarding environment.
• Member of a team that is passionate about creating great hotel experiences and building a portfolio of brands.
• Great discounts on the entire Ennismore family.
• Many opportunities to progress and change as part of a global family of brands.
• An annual calendar of diversity and inclusion events that gives you opportunities to learn, celebrate, and make a positive impact. opportunities to progress and grow in a diverse and global family of brands.

Qualifications

• Diploma or degree in vocational hospitality, 5 – 7 years experience in 4-5 star Hotel
• Previous experience in a similar role high-paced role.
• Strong communication and customer service skills.
• Excellent written and verbal communication skills