Reservations Agent – 25hours Hotels|The Hoxton|MAMA Shelter (m/f/d)

Company Description

Ennismore is the management company of 16 unique hotel brands and manages all Ennismore hotels in the DACH region from its base in Hamburg – including the 25hours Hotels, The Hoxton and MAMA Shelter. The central room reservation looks after a total of 14 hotels in the cities of Hamburg, Frankfurt, Berlin, Munich, Zurich, Vienna, Cologne and Düsseldorf.

The 25hours Hotels are extraordinary, individual hotels that inspire an urban, style-conscious audience with surprisingly uncomplicated hospitality.

The Hoxton, a series of open-house hotels, draws inspiration from the diversity and originality of the surrounding neighborhoods.

Mama Shelter offers its guests a combination of shared fun, affordability and exceptional service.

You will be the face of these brands and represent them in the market.

Are you looking for a healthy work-life balance and are you ready for a 4-day week?

Then become part of our team! Join us!

Job Description

How does your working day look like ...

• With your organizational skills, you process individual reservations and ensure that every request is handled smoothly.
• With your professional and solution-oriented manner, you always find the right words to process feedback and requests from guests.
• Even when the phone is ringing and emails are coming in at the same time, you stay on top of things and work efficiently.
• Your charming nature not only delights guests, but you also love to use your sales skills in a targeted manner and score points successfully.

Qualifications

Your personality counts more than your CV ...

• You have already gained valuable experience in the hotel or hospitality industry and feel at home in the world of hospitality and service.
• You speak German and English fluently – communication is your strength.
• You love being a salesperson and a host at the same time, inspiring every guest.
• Attention to detail and high quality standards are a matter of course for you.
• In addition to your skills, you bring your unique character and charm to the table.

Additional Information

What's in it for you ...

• Work as a full-time team member only 4 days a week with full pay and the same vacation entitlement
• Get to know our 25hours Hotels and stay up to 10 nights a year for free as an employee
• Explore The Hoxton Hotels in Berlin and Vienna with one free night's stay each.
• As part of Ennismore, enjoy generous discounts when visiting our bars and restaurants and when booking hotel rooms around the world.
• Benefit from great offers from our numerous partners.
• Be part of our colorful employee parties and much more...