Duty Manager
Morgans Originals - Mumbai
Company Description
Roswyn, a Morgans Originals Hotel
Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment.
This is an exciting new position within Ennismore’s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in India.
Job Description
At Roswyn, A Morgans Originals Hotel, our Duty Managers are more than operational leaders — they are the heartbeat of the guest experience. As the Duty Manager, you’ll be the go-to person across the hotel, ensuring smooth operations, empowering the team, and making sure every guest leaves with a story worth telling.
This role is hands-on, people-focused, and all about balance: one eye on the details of daily operations, and the other on the bigger picture of guest satisfaction and brand standards.
What you’ll do…
Act as the Manager on Duty, ensuring seamless operations across all departments while maintaining Roswyn’s unique service standards.
Lead by example on the floor, being visible, approachable, and proactive in assisting both guests and team members.
Be the primary point of contact for guest concerns, resolving issues with empathy, efficiency, and creativity to turn moments of challenge into moments of delight.
Support daily front office operations – including arrivals, departures, room allocations, and VIP guest handling.
Collaborate with F&B, Housekeeping, and other departments to ensure flawless coordination and service delivery.
Conduct property walkthroughs, ensuring facilities, public areas, and guest spaces meet both operational and brand standards.
Monitor and review guest feedback, escalating trends and working with the team to continually enhance the experience.
Assist with training, coaching, and motivating the team, ensuring they are empowered to deliver service that is warm, authentic, and memorable.
Oversee safety, security, and emergency protocols during shifts, acting as the key decision-maker in urgent situations.
Ensure all operational reports, handovers, and communications are clear, accurate, and timely.
Qualifications
What we’re looking for…
Previous experience as a Duty Manager, Assistant Front Office Manager, or supervisory role in a luxury or lifestyle hotel.
A natural host – you love connecting with people, solving problems, and creating special moments.
Strong leadership and interpersonal skills – you know how to bring out the best in your team.
Confident decision-maker with the ability to stay calm and composed in fast-paced or challenging situations.
Excellent organizational skills with strong attention to detail.
Fluent in English; additional languages (especially Hindi or regional languages) are a plus.
Knowledge of hotel systems (Opera PMS preferred) and good computer literacy.
Flexible with working hours, including evenings, weekends, and holidays.
Someone who embodies the Morgans Originals spirit: creative, bold, approachable, and always looking to do things a little differently.
Additional Information
What’s in it for you...
- Lots of opportunity to progress and switch it up as part of a global family of brands.
- Great healthcare, competitive salary, and some nice extra perks across the Ennismore family of brands!
- Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work
- The opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture
