Lobby Manager

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

• Manage the daily operation and guest experience within the hotel lobby.
• Welcome and engage guests, ensuring a warm, professional, and personalized experience.
• Oversee lobby beverage service, including coffee, cocktails, mocktails, wines, spirits, and other beverage offerings.
• Maintain high standards of beverage presentation, quality, and service.
• Lead, coach, and motivate lobby and beverage service team members.
• Monitor service levels and proactively resolve guest concerns or complaints.
• Coordinate with Food & Beverage, Front Office, Housekeeping, and Events teams to ensure seamless operations.
• Monitor beverage inventory, par levels, requisitions, and product availability.
• Support beverage cost control, wastage reduction, and adherence to company standards.
• Ensure compliance with hygiene, food safety, licensing, and responsible alcohol-service requirements.
• Maintain the lobby’s appearance, ambiance, cleanliness, and overall presentation.
• Assist with lobby activations, promotions, tastings, seasonal concepts, and special events.
• Develop and maintain strong relationships with regular guests and VIPs.
• Monitor guest feedback and identify opportunities to improve the lobby and beverage experience.
• Prepare operational reports and communicate relevant issues and opportunities to management.
• Ensure team members consistently follow SOPs, grooming standards, and service procedures.
• Carry out all responsibilities related to the quality management systems implemented within the hotel and ensure compliance with applicable standards and procedures.

Qualifications

• Education: Bachelor`s Degree.
• Experience: At least 5 years of related work experience following theoretical education, preferably with supervisory experience in Front Office operations.
• Foreign Language: Sufficient level of English to communicate effectively with guests and employees. Knowledge of additional foreign languages is an advantage.
• Courses and Training: Prior attendance in seminars and trainings related to Front Office operations, guest relations, customer service, leadership, and hotel operations.
• Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera, etc.).
• Skills: Knows, applies, and ensures the application of all Front Office and Lobby services and product ranges in the related field. Has knowledge of other hotel departments and the processes that affect Front Office operations. Expected to have expertise, acquired through technical training and long-term work experience, concerning hotel standards, guest service procedures, VIP handling, check-in and check-out procedures, room status, guest requests, and Front Office work processes. Has excellent command of guest profiles, preferences, and special requests. Trains his/her team on these and instructs them on how to address and communicate with guests professionally. Has strong leadership, communication, problem-solving, decision-making, and organizational skills and is able to ensure the smooth and efficient operation of the Lobby and Front Office during his/her shift.

Additional Information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.