Front Office Trainee

Company Description

Company description:

Mondrian & Hyde Ibiza

Join us for a unique opportunity to showcase two one-of-a-kind lifestyle hotel brands coming to the idyllic Cala Llonga beach in Ibiza.

Mondrian Ibiza is a sleek wonderland with 154 guest rooms and highly designed public spaces, including an expansive terrace with bay views.

Hyde Ibiza is a festival-inspired food lovers paradise and showcase for music and nightlife, featuring 401 rooms with natural textures and artisan touches.

Together the properties will have 7 restaurant and bar outlets, ranging from premium sushi and an ocean-to-table Balearic fare, all of them highly programmed.

Reporting to the General Manager. The hotels are operated by Ennismore, the fastest growing lifestyle hospitality company, in collaboration with Grupo Azul Mar Cala Llonga owned by Apollo.

Job Description

What you’ll do…

• Assist in daily housekeeping operations, including room inspections and inventory management.
• Support the front desk with guest check-ins, check-outs, and reservations.
• Provide personalized guest services, responding to inquiries and requests promptly.
• Collaborate with the Guest Experience team to organize and coordinate special guest activities and events.
• Assist in monitoring and maintaining cleanliness standards throughout the property.
• Address guest complaints or issues, ensuring swift and efficient resolution.
• Help manage guest feedback and contribute to service improvement initiatives.
• Assist with the coordination of housekeeping schedules and staff shifts.
• Participate in training sessions and meetings to develop knowledge of hotel operations.
• Work closely with different departments to ensure seamless communication and coordination.

Qualifications

What we are looking for:

• Currently pursuing or recently completed a degree in Hospitality Management or a related field.
• European nationality of possibility to get the student visa for Spain.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and adapt to different tasks.
• Team-oriented mindset with a positive and proactive attitude.
• Fluent in English and Spanish; other languages are a plus.

Additional Information

What’s in it for you…

• A competitive package and plenty of development opportunities.
• Accommodation included.
• Lunch is served daily at the in-house restaurant.
• Be part of a complete Internship Program with a final project to present to the Excom & Head of Departments’.
• Join an innovative and fast-growing international group committed not only to building new hotels but also to building a global brand.
• The opportunity to challenge the norm and work in a creative and rewarding environment.
• Be part of a team passionate about creating great hotel experiences and building a portfolio of brands.
• Great discounts at all Ennismore hotels and special discounts at numerous island businesses.
• Free subscriptions to Canva and Podimo.
• Spanish free classes.
• Activities to build an amazing team of students.
• Attend to meetings with the Excom committee.
• Regular team meetings, from our team-building activities to our end-of-season super party; We work hard, but we know how to have fun!