Chief Concierge (Saudi National)

Company Description

Welcome to SLS The Red Sea, where bold creativity and unapologetic luxury come to life.

Part of Ennismore’s globally celebrated lifestyle portfolio, SLS Hotels are known for redefining hospitality through striking design, elevated service, and magnetic social energy. Now open on the Red Sea coast, SLS The Red Sea stands as one of Saudi Arabia’s most exciting lifestyle destinations.

The resort features 150 impeccably designed keys, five dynamic Food & Beverage venues, and a luxurious spa sanctuary, offering guests a seamless blend of indulgence, entertainment, and escape. From vibrant dining experiences to moments of pure relaxation, every detail is crafted to surprise, inspire, and connect.

More than a hotel, SLS The Red Sea is a living stage—a place where creativity thrives, individuality is celebrated, and bold ideas are encouraged. As the journey continues beyond opening, we are building a passionate team to shape the future of this iconic destination. If you’re driven by excellence, energized by lifestyle hospitality, and ready to be part of something extraordinary, this is where your story continues.

Job Description

As Chief Concierge, you will lead the Concierge team in delivering highly personalized experiences that reflect the bold, vibrant, and luxurious spirit of SLS. From arranging exclusive island experiences and transportation to curating bespoke itineraries and special celebrations, you will serve as the ultimate destination expert and guest advocate.

Key Responsibilities

• Lead, inspire, and develop the Concierge team to deliver exceptional luxury service standards.
• Ensure all guest requests, enquiries, reservations, and arrangements are handled efficiently, professionally, and with genuine care.
• Curate bespoke guest experiences including dining reservations, transportation, wellness activities, excursions, special celebrations, and destination experiences.
• Act as the primary point of contact for VIP, repeat, and high-profile guests, ensuring personalized recognition and tailored service.
• Maintain extensive knowledge of SLS The Red Sea facilities, services, dining venues, wellness offerings, and destination experiences.
• Build and maintain strong relationships with local partners, tour operators, transportation providers, and destination stakeholders.
• Anticipate guest needs and proactively recommend experiences that enhance satisfaction and create memorable moments.
• Oversee concierge communications, guest correspondence, itinerary preparation, and follow-up activities.
• Manage concierge desk operations, staffing schedules, service standards, and departmental performance.
• Monitor guest feedback and implement service improvements to continuously enhance the guest experience.
• Collaborate closely with Front Office, Guest Relations, Butler Service, Housekeeping, Spa, Food & Beverage, and Recreation teams to ensure seamless service delivery.
• Support arrival and departure experiences, including airport transfers, luggage handling coordination, and transportation logistics.
• Maintain accurate records of guest preferences and profiles to support personalized service and guest loyalty.
• Ensure compliance with hotel policies, safety procedures, and brand standards.
• Support pre-opening activities including SOP development, team training, service culture implementation, and operational readiness.

Qualifications

• Minimum 5 years' experience in Concierge operations within a luxury or ultra-luxury hotel environment.
• Minimum 2 years' experience in a leadership or supervisory Concierge role.
• Previous experience in a Forbes Travel Guide, Leading Hotels of the World, luxury lifestyle, or luxury resort environment preferred.
• Strong knowledge of luxury guest service standards and personalized service delivery.
• Exceptional communication, interpersonal, and relationship-building skills.
• Proven ability to manage VIP guests and complex guest requests with discretion and professionalism.
• Excellent organizational and multitasking abilities in a fast-paced environment.
• Strong leadership skills with the ability to motivate, coach, and develop high-performing teams.
• Proficiency in Opera PMS and Microsoft Office applications preferred.
• Strong problem-solving skills with a proactive and solution-oriented mindset.
• Knowledge of Saudi Arabia and The Red Sea destination is advantageous.
• Fluency in English required; additional languages are highly desirable.
• Passion for hospitality, storytelling, destination experiences, and creating unforgettable guest journeys.