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Reservations Supervisor

SO/ Maldives | Emboodhoo Lagoon Kaafu Atoll, 20012, Maldives

SO/ Maldives invites you to the front row

SO/ is a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant garde design and approach to the world of luxury.

SO/ Maldives will open towards the end of 2023, and we are now looking for an experienced Reservation Supervisor to join our team and play a crucial part in successfully launching our brand.

SO/ Maldives brings together a statement collection of 80 beachfront and over-water villas imagined by renowned designers, alongside a vibrant array of dining and entertainment experiences. Nestled on its own exclusive island overlooking the azure Emboodhoo Lagoon, SO/ Maldives will be a new destination for sartorial travelers, just 15 minutes by speedboat from Malé’s Velana International Airport

Reporting to the Director of Sales & Marketing 

  • Assist in managing and leading the Daily Operations of the Reservations Department and support the Reservations team in achieving departmental objectives. 
  • Lead the Reservations colleagues by ensuring proper training, and scheduling. 
  • Supervise the team within the department to ensure that standards and policies of service are maintained. 
  • Developing reservation process to make sure the resort meets the reservation KPI such as responding time and achieving upselling revenue target.
  • Communicate with the sales team to collect sales figures to forecast future demand and pricing trends. 
  • Build strong relations with partners and agents including key accounts. 
  • Identifies new reservations sales business to achieve personal and property revenue goals. 
  • Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply, and demand, etc., and knows how to sell against them. 
  • Closes the best opportunities for the property based on market conditions and property needs. 
  • Monitors same day selling procedures to maximize room revenue and control property occupancy. 
  • Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues, and concerns, to offer better business solutions. 
  • Uses sales resources and administrative/support staff effectively. 
  • Coordinates with the sales team to process rooming lists and reservation cards. 
  • Executes and supports the operational aspects of business booked (e.g., generating proposals, writing contracts, customer correspondence). 
  • Assists with monitoring the accuracy of reservation sales orders within tracking systems

  • At least 2 YEARS experience in a similar role in Maldives,
  • A bachelor’s degree in business or a related field.
  • Excellent leadership skills with the ability to maintain the highest standards.
  • Excellent reading, writing, and oral proficiency in the English language.
  • You want to question the norm and create change by doing things differently.
  • You’re grounded, we leave our egos at the door and approach everything with an open mind.
  • Service-oriented with an eye for detail.
  • Well-presented and professionally always groomed

  • Someone who is excited about a new pace of life and the opportunity to embrace a remote island experience.
  • Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
  • The chance to challenge the norm and work in an environment that is both creative and rewarding.
  • Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
  • A competitive package and plenty of opportunity for development. 
* these questions are a must