General Manager

Company Description

From high-octane lobby socialising to events, celebrations, and business conclaves, every venue pulses to the electric Mondrian beat. With food and nightlife venues spread across eight different locations on the property, there is nothing like Mondrian Doha in the entire region.

Job Description

Job Purpose:

Under the general guidance of the Chief Operating Officer, lead and inspire the hotel team to successfully achieve Company and Hotel business objectives in Sales and Revenue Management, Guest/Employee Engagement and Brand Marketing. Ensure all departments operate successfully and efficiently. They should also be able to tackle administrative, financial, marketing, and business management affairs and be in charge of the planning and smooth operation of the hotel.

Duties & Functions:

• Ensure appropriate and effective focus on business objectives on a day-to-day basis, while contributing to the strategic development and leadership of the hotel aligned with the region.
• Be fully accountable for the people, product and profit within the hotel – excellence in guest experience, maximize profits through sales and yield and exploit opportunities for growth across the business. 
• Utilize innovation to achieve long and short-term strategic objectives.
• Provide inspirational leadership by motivating and developing all employees to contribute towards the overall success of the business.
• Monitor and action all guest feedback /mystery guest programs
• Communicate regularly with the Chief Operating Officer to influence the strategy for the hotel, region and company in the short and long term.
• Ensure that company reporting and control systems are adhered to.
• Maximize individual potential through a positive commitment to training and development and succession planning at all levels, in order to meet current and future manpower demands as well as addressing business issues.
• Lead, develop, motivate and empower employees to deliver operational best practices, identifying opportunities and making recommendations for improving efficiency and quality of service and operating standards.
• Ensure the hotel is fully staffed with skilled, motivated people who are able to meet the customer service expectations identified through the service strategy and quality commitments documents.
• Make certain that staff are trained to meet the demands of existing jobs and developed to take advantage of promotion opportunities, which occur within the hotel/Company.
• Ensure all new employees – temporary, full time and casual employees - are introduced into the company through the boarding process at the hotel.
• Be visible throughout the hotel on a daily basis, meeting with guests and clients as necessary.
• Constantly review and update control systems and keep hotel a consistently safe environment for guests, employees, contract workers and other visitors.
• Be a visible, active member of the community positioning the hotel as a positive contributor in the marketplace.

Qualifications

• A minimum of 5 years of experience as a General Manager in a luxury or lifestyle brand is required, with a proven record of delivering exceptional results.
• Strong customer orientation, emotional intelligence, and credibility, with a sense of commitment and accountability.
• A Food and Beverage background is preferred.
• Leadership skills that inspire and unify teams around common goals, striving for excellence in both quality and financial outcomes.
• Excellent communication and negotiation abilities.
• Proficiency in English and Arabic is essential.

Required skills:

• Solid commercial acumen and business insight.
• Outstanding relationship-building and communication skills.
• Proven ability to manage multiple projects simultaneously.
• Strong team player with flexibility and adaptability in a dynamic environment.
• Influential, organized, and self-motivated.