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Front Office Manager

The Hoxton, Florence | Via delle Mantellate, 2, 50129 Firenze, Italy


Company Description

We are looking for a Front Office Manager to join us at The Hoxton, Florence.

The Hoxton is getting ready to open its doors in Florence, capital of Italy’s Tuscany region and home to some of the world’s most famous masterpieces of Renaissance art, architecture and monuments. This eye-candy city is packed with culture and is the birthplace of gelato – we did not need any persuading to make it our second home in the country.

The Hoxton in Florence will feature 160 beautiful bedrooms of varying sizes, a large ground floor restaurant, bar, lobby and courtyard. There is also a basement meeting and events space as well as a beautiful rooftop terrace.

Reporting to our Head of Rooms you will be responsible to provide a highly efficient and effective service, ensuring standards are maintained and guest needs are anticipated.

Job Description

What’s in it for you…

  • The opportunity to work with an exciting new hospitality concept in Florence and have a real impact on its success.
  • Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
  • The chance to challenge the norm and work in an environment that is both creative and rewarding.
  • Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
  • Great discounts across the entire Ennismore family (which you get to keep even if you decide to leave us!).
  • A competitive package and plenty of opportunity for development.

What you’ll do…

  • Ensure all our guests feel they are treated as individuals and will want to return.
  • Coach and mentor our talented team of individuals to reach their full potential, encouraging them to become well rounded employees.
  • Ensure that all hotel Standard Operating procedures are trained and adhered to.
  • Monitor the performance of the team and give regular feedback.
  • Ensure a good relationship is maintained between Front Office, Housekeeping and Maintenance.
  • Pro-actively identify opportunities to improve and enhance processes and procedures.
  • Be fully aware, and competent in, all health and safety procedures and policies.
  • Be a member of the hotel crisis and fire teams and to be fully conversant in all related procedures.
  • Responsible for the accurate completion of all Human Resources documentation including payroll, recruitment, disciplinary and grievance and appraisal documentation.
  • Display awareness of departmental costs and ensure that all expenses are kept in line with budget guidelines.
  • Achieve and maintain the highest possible levels of customer service to both external and internal customers, forging long-term relationships with suppliers and contractors.
  • Foster and promote a good working relationship with our Food & Beverage partners.


What we’re looking for…

  • You have a high level of verbal and written communication skills and competent computer skills.
  • You have experience of Micros Fidelio Opera or a similar property management system.
  • You have experience of monitoring and implementing Health & Safety procedures.
  • You have experience in a similar role, or as an Assistant looking for further development with a demonstrable track record of excelling in Front Office operations and procedures.
  • You'll have an appropriate level of higher education.
  • Individuals. You’re looking for a place where you can be you; no clones in suits here.
  • Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
  • You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
  • We leave our egos at the door and help get things done.
  • You’re up for doing things differently and trying (almost) everything once.
  • If we got stuck in a lift together, we’d have a good time and share a few laughs.
  • You want to be part of a team that works hard, supports each other and has fun along the way.

Additional Information

More about us…

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.

* these questions are a must