Captain Waiter/Waitress

Company Description

Captain Waiter

As a Captain Waiter, you will be responsible for providing excellent guest service and maintain overall efficiency of set standards for the F&B Service function and be accountable for the hotel's performance.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

What you will be doing:

• To ensure that the Outlet is managed efficiently according to the established concept statements.
• To ensure that all operating standards are adhered to in order to achieve the level of service established in the Departmental Operations Manual.
• To assign responsibilities to subordinates and to check their performance periodically
• To be on the floor at all times.
• To assist in the operations during busy periods.
• To liaise with the Kitchen and Beverage department on daily operation and quality.
  To handle all guest complaints, requests and enquiries on food, beverage and service.
  To establish a rapport with guests maintaining good customer relationship.
  To ensure that the Outlet / Restaurant cashiering procedures are strictly adhered to.
   To assist in the revision and updating of the Outlet / Restaurant Departmental Operations Manual on an as needed basis.
   To assist in planning and organizing festive food promotions within the Outlet / Restaurant manager.

Qualifications

Your experience and skills include:

• Minimum of 1-3 years’ experience in 5* hotel.
• Experience in the GCC and/or Middle East Region is a plus.
• Excellent communication skills, both written and verbal required.
• Be committed to exceeding guest expectations