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Learning and Quality Manager

Banyan Tree - Doha


Company Description

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"Why work for Banyan Tree Doha?
Be a part of the mosaic team, located in the heart of Mushaireb, Banyan Tree Doha offers an urban retreat that blends unparalleled luxury with modern comfort and architectural marvels. Our property offers a unique blend of Eastern and Western hospitality in an atmosphere of timeless elegance that goes beyond comfortable and stylish rooms, with unmatched sea and city views.

Job Description

Why we are looking for you

We are seeking a dynamic and experienced Learning & Development Manager to oversee the development and implementation of our associate development programs and new hire onboarding processes. The ideal candidate will be passionate about fostering a culture of continuous learning, growth, and excellence.

What you will enjoy in this role:

As Manager - L&OD, you will play a pivotal role in driving our Associate Engagement and development and lead our new hire onboarding processes.

Work closely with Senior Director -L&OD and global L&OD team to drive the Associate development agenda for Epsilon India

What you will do:

Associate Development:

  • Design and Implement Training Programs: Develop and deliver comprehensive training programs that enhance the skills, knowledge, and performance of associates at all levels.
  • E-learning Management: Oversee the creation and management of online learning resources, ensuring they are engaging and effective.
  • Evaluation and Feedback: Continuously assess the effectiveness of training programs through feedback, surveys, and performance metrics, and make necessary adjustments to improve outcomes.

New Hire Onboarding:

  • Onboarding: Provide thought leadership to the onboarding process to ensure that the NHO is best in class.
  • Orientation Programs: Facilitate orientation sessions that introduce New Managers to the company culture, values, policies, and procedures.
  • Buddy System: Program manage the buddy system to help new hires acclimate quickly and effectively.
  • Tracking and Improvement: Monitor the onboarding process and gather feedback from new hires to continuously improve the experience.

Early Career Development

  • Curate/design and deliver Campus to Corporate programs for Interns and New Grads
  • Monitor the programs and gather feedback from Interns & New Grads to continuously improve the experience.

Collaboration and Leadership:

  • Performance Management: Collaborate with global L&D team to facilitate performance management sessions for Managers and Associates


Education: Bachelor’s degree in psychology, Human Resources, Organizational Development, or related field. A Master’s degree is a plus.

Experience: Minimum of 10 years of experience in learning and development, with a focus on associate development and onboarding.


  • Sound knowledge of adult learning principles and instructional design.
  • Excellent communication and presentation skills.
  • Proven ability to manage multiple projects and meet deadlines.
  • Proficiency in e-learning platforms and learning management systems (LMS).
  • Strong analytical skills to assess training effectiveness.
  • Ability to build strong relationships and work collaboratively across all levels of the organization.
* these questions are a must