Waiter-Banquet

Company Description

We are far more than the worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality.

Rixos Bab Al Bahr is a luxury hotel chain providing a traditional Turkish hospitality in an excellent manner. changing the concept of a real luxury by giving a new meaning of the all-inclusive holiday concept through providing a unique experience.

SALARIES AND BENEFITS

• Competitive Salary
• Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
• Vacation tickets /benefits provided by the hotel
• Medical Insurance Provided

Job Description

• To provide prompt and courteous Banquet services  to the Hotel’s guests.

  KEY ROLES & RESPONSIBILITIES

• To report for duty punctually wearing the correct uniform with name badge and palm pin at all times.
• Maintain and promote Sofitel operational excellence.
• Ensure mise-en-place is complete.
• The ability to gather and transport all supplies needed for the set‑up of a function, but not limited to silver, china, linen, skirts, glassware, condiments, etc.
• Perform side duties (checklist)
• Report to manager any kinds of deviation from set standard and procedures.
• Ensure that all operating equipment is maintained.
• Ensure that all service and storage areas are kept safe, clean and locked.
• Help minimize waste, neglect, breakages and mishandling of supplies and equipments.
• To report any complaints, incidents or any other irregularities to the management.
• Help implement work simplification and necessary changes.
• To be punctual at all times.
• To ensure that guests receive the attention they require.
• Attend all meetings and trainings as requested by Meeting Center Manager / Asst. Banquets Manager.
• To professionally behave with other members of staff, managers and directors.
• To assist and report to the Banquets Manager and carry out requests as made by the Management.
• Attend to guest needs, complaints and/or on-site requests and changes in a courteous and helpful manner.
• Set up and unset function rooms, including table setting, according to established standards.
• Perform the functions of cashiering and dispensing of beverages, as assigned by Banquet Management.
• Present banquet check to event organizers, ensure checks are signed and correctly posted.
• Comply with hotel and department policies and procedures at all times.
• Deliver Food and Beverages service of high standard and in accordance with departmental standards and procedures.
• Communicates to his/her superior any difficulties, guest comments and other relevant information.
• Establish and maintain effective employee working relationship.
• Maintain complete knowledge of all  outlets, hotel services/features and hours of operations, as they affect the areas of responsibility.
• Able to account and handle cash effectively, efficiently, with integrity and follow established and proper Accounting procedures.
• Carry out any other duties as and when assigned by the Management of the Hotel.
• Assist other Food & Beverage Outlets in their operations within peak times when needed.

Qualifications

• Average reading, writing and oral proficiency in the English language
• Must be well presented and professionally groomed at all times
• Good communication and customer contact skills; good problem resolution skills
• Basic F&B product knowledge
• Team player with strong interpersonal skills and attention to detail

• QUALIFICATIONS

• Secondary education

• EXPERIENCE

• Minimum 1-year food and beverage serving experience
• Previous public contact