Cluster Sales Coordinator

Company Description

Reporting to the Director of Sales you will be responsible for supporting the on-property sales department in executing day-to-day sales for our two Amsterdam hotels The Hoxton, Amsterdam and The Hoxton, Lloyd Amsterdam.

Once the Mayor’s home, now our home, on Amsterdam’s Herengracht canal. The Hoxton, Amsterdam houses 111 rooms, The Apartment, our meetings & events concept, and our all-day restaurant & bar, Lotti’s.

A city so good we had to double down! In 2023 we have opened our second Hoxton in Amsterdam, this time based in the Eastern Docklands where we are lovingly taking the reins of the historic former Lloyd Hotel. This beautiful property features 136 bedrooms, including the introduction of some new rooms categories for the Hox, a large ground floor restaurant and huge outdoor terrace, a new bar and The Apartment – our unique meetings and events concept.

More about us…

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.

What’s in it for you…

• Become part of a team that’s very passionate about creating great hospitality experiences.
• Competitive salary.
• 25 days holiday (plus bank holidays).
• Food on us during your shift.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
• Time off to volunteer with one of our partner charities.
• Hox Hero and Nifty fifty, our rewards for going the extra mile and living our values.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
• Excellent discounts across The Hoxton and the global Ennismore family.

Job Description

What you’ll do…

• Assist on-property G&E Coordinator with daily tasks such as putting dates on hold and entering new enquiries into Opera.
• Ensure all sales administration is completed effectively and accurately to provide a smooth handover to the operations team and Apartment Host.
• Follow up on provisional bookings and supporting in conversion and diary administration.
• Assist the team in the sending out and following up of all contracts.
• File signed contracts within 3 days of offer.
• Send out invoices.
• Take payments for deposits / full balances when required.
• Add new contacts to existing client database on a daily basis.
• Maintain a clean contacts list in Opera.
• Ensure all third-party websites are well maintained and seasonal offers are loaded.
• Support the sales team with the researching and qualification of new sales leads for all properties.
• Complete competitor spot checks and researching key contact for any leads.
• Support the sales team with corporate RFP loadings and MAL (Master Account List) update during RFP negotiation season.

Qualifications

What we’re looking for…

• Individuals. You’re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get shit done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other and has fun along the way.
• Experience and understanding of working on lifestyle brands that are rooted in culture and community.
•  Ideally fluent in Dutch and English, additional languages will be highly valuable.
• It's all about attitude for us, someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who you'd want to stop and chat to.
• Proactive approach to meeting deadlines and targets.
• Excellent organisational and administration skills.