Hostess

Company Description

paradise of paradoxes.

25hours hotel jakarta the oddbird is a space that celebrates culture and lifestyle with nostalgia, authenticity, and genuine hospitality. It embodies poetic contrasts-the paradise of paradoxes. Nestled in the heart of the sudirman central business district (scbd) within district8, 25hours hotel jakarta the oddbird stands tall with 38 stories, featuring 210 rooms and 135 serviced apartments rising above ashta mall in the senopati area, the city's hottest business and lifestyle district.

Job Description

Guest Experience & Front Desk Operations
• Greet and welcome guests warmly with professionalism and charm.
• Manage the waitlist and seating chart to optimize guest flow and reduce wait times.
• Escort guests to their tables and present menus with grace and attention to detail.
• Ensure a seamless and pleasant arrival and departure experience for all guests.

Reservation & Table Management
• Handle all reservations efficiently using the reservation system.
• Maintain accurate records of guest preferences, VIPs, special requests, and repeat diners.
• Coordinate seating assignments with the service team to ensure even distribution and optimal
section performance.
• Monitor dining room activity to ensure a smooth guest turnover and flow.

Team Leadership & Training
• Supervise, train, and support the hostess team in delivering consistent service standards.
• Schedule hostess shifts and ensure appropriate coverage during peak and off-peak hours.
• Set daily goals and motivate the team to maintain a guest-first approach at all times.

Communication & Coordination
• Act as the liaison between front-of-house and back-of-house teams.
• Keep service staff and management updated on large parties, special guests, and any potential
service challenges.
• Manage walk-ins, special events, or private dining reservations professionally.

Appearance & Ambassadorship
• Maintain immaculate grooming and professional appearance as a brand ambassador.
• Be knowledgeable about the restaurant concept, menu, special promotions, and any ongoing
events.
• Handle guest concerns or feedback graciously and escalate when necessary.

Qualifications

Knowledge and Experience

• Vocational School or higher
• Min. 2-3 years of experience or in a high volume or upscale dining environment
• Good command of English is required; Additional language is an asset
• Ability to work under own initiative in a highly pressured environment
• Able to develop relationships with the property teams.
• Capacity to read situation, understand environments and respond accordingly

Competencies

• Familiar with Outlook and Micros
• Understand Restaurant Reservation System
• Basic knowledge of Food Safety and Hygiene practice

Additional Information

In compliance with employment laws in Indonesia, this position is only open to Indonesians.