Hostess

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

JOB DESCRIPTION

We are an exceptionally unique brand that offers more than just a product; we provide an unparalleled experience that aims to create lasting impressions in the hospitality industry. We work with people we enjoy, traveling and having fun with. This is an extraordinary opportunity to join our team.

ROLE: Hostess

Ready for a career move and be part of a dynamic team? We are looking for a new talent to play a vital role in our Food & Beverage team working alongside a fantastic team. 

WHAT IS IN IT FOR YOU:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet21.

WHAT WE EXPECT OF YOU:

• Maintain complete knowledge of:
• -Dining room layout, table/seat/section numbers, proper table setups, restaurant capacity, hours of operation, price range, and dress code
  • Restaurant reservation procedures
  • Daily house count, arrivals, departures, VIP’s
  • Scheduled in-house group activities, locations and times
  • All department policies/service procedures
• Answer the telephone within 3 rings, using correct salutations and telephone etiquette.
• Take record and confirm restaurant reservations/cancellations in accordance with departmental standards.
• Communicate reservation /cancellation changes to management as they arise throughout the shift.
• Monitor the preparation of own assignments, ensuring compliance with departmental standards.
• Ensure that all menus, and check folders are cleaned and in sufficient quantity.
• Ensure that the hostess stand is cleaned and organized.
• Review the Reservation book, pre-assign designated tables, and follow up on all special requests.
• Greet the guests at the entrance of the restaurant
• Seat Guests according to floor plan / being fair to each waiter.
• Show guests their table which has been designated for them
• Ensure that the guests are pleased with their table.
• Present the open menu to the guest.
• Ensure that the tables are set to the best service of the guest.
• Anticipate heavy business times and organize procedures to handle waiting lines.
• Anticipate guests' needs, respond to them promptly, and acknowledge guest, however busy and at whatever time of the day.
• Maintain positive guest relations at all times.
• Be familiar with hotel services/activities to respond to guest inquiries accurately.
• Handle guest complaints following instant pacification procedures and ensuring guest satisfaction.
• Monitor guests’ reactions and confer frequently with management to ensure guest satisfaction.
• Monitor and participate to ensure that all tables are cleared and reset according to the department procedures.
• Monitor and maintain cleanliness and working conditions of own section equipment and supplies.
• Assist restaurant staff with their job functions to ensure optimum service to guests: when requested.
• Promote a cooperative working climate, maximizing productivity and quality.
• Do table visits systematically at each meal period to ensure guest satisfaction.
• Promote F&B Outlets to each customer in downtime.
• Successful completion of the training process.
• To assist the Supervisor to ensure proper cashiering procedures are followed and accurately balanced.
• To assist in Menu printing.
• To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
• To provide friendly, courteous, and professional service at all times.
• To maintain good working relationships with colleagues and all other departments.
• To read and understand the hotel’s Employee Handbook and to adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
• To comply with local legislation as required.
• To respond to any changes in the department as dictated by the needs of the hotel.
• To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
• To attend training and meetings as and when required.

Qualifications

Diploma or degree in vocational hospitality, fresher or 1-year experience in 4-5 star hotel.