Receptionist

Company Description

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

Job Description

1. 1. Carry out the entry and exit procedures for guests and address any problems they may have during their stay.
   2. Perform his/her duty according to the practices, operational instructions and procedures identified by the Front Office Manager.
   3. Carry out the check-in and check-out procedures.
   4. Monitor the VIP, COMP and HOUSE-USE during all stages.
   5. Carry out the foreign currency exchange transactions.
   6. Take over the cash register at the beginning of the shift in full from the previous shift and hand it over once the shift is completed.
   7. Enter the cash revenues of the departments into the cash register.
   8. Handle guest complaints and ensure that the necessary action is taken (room change, breakdown reports, cleaning complaints etc.).
   9. Continuously monitor the hotel’s occupancy and reservations and forward any unguaranteed optional reservations that are overdue to the Reservations Supervisor or Reservations Officer.
   10. Issue a reminder to rooms that need to check-out and, if an extension is requested, carry out the necessary procedures and inform the Housekeeping Department.
   11. Handle all breakdowns, complaints etc. at the lobby and ensure that the problem is solved.
   12. Take note of guests’ wakeup call requests.
   13. Forward guest requests to the Guests Relations Department.
   14. Read the log book and identify the jobs that need to be followed-up.
   15. Gather information about all of the events at the hotel.
   16. Has knowledge of the night audit procedures.
   17. Always greet and bid farewell to guests in a friendly manner.
   18. Exchange reports with other departments in full.
   19. Ensure that all official documents are completed in full and in an orderly manner.
   20. Provide full and accurate information to his/her managers.
   21. Take part in the Front Office Department’s internal communication meetings and trainings.
   22. Monitor the daily occupancy rates and forecasts in order to contribute to maximising the occupancy rate at the facility.
   23. Knows whom to contact in case of an emergency such as hospitals, taxis, police etc.
   24. Pay maximum attention to representation. Is always careful as his/her attire, conduct and speech represent the facility.
   25. Take part in the Emergency Response Teams.
   26. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
   27. To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.
   28. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.
   29. Carry out all responsibilities related to the quality management and food safety systems implemented at the facilities.
   30. Carry out all other duties assigned by managers and hotel management not specified in the job description.
   31. Carry out all responsibilities related to Protection from pandemic disease & action response implemented at the facilities
   32. 1. Carry out the entry and exit procedures for guests and address any problems they may have during their stay.
       2. Perform his/her duty according to the practices, operational instructions and procedures identified by the Front Office Manager.
       3. Carry out the check-in and check-out procedures.
       4. Monitor the VIP, COMP and HOUSE-USE during all stages.
       5. Carry out the foreign currency exchange transactions.
       6. Take over the cash register at the beginning of the shift in full from the previous shift and hand it over once the shift is completed.
       7. Enter the cash revenues of the departments into the cash register.
       8. Handle guest complaints and ensure that the necessary action is taken (room change, breakdown reports, cleaning complaints etc.).
       9. Continuously monitor the hotel’s occupancy and reservations and forward any unguaranteed optional reservations that are overdue to the Reservations Supervisor or Reservations Officer.
       10. Issue a reminder to rooms that need to check-out and, if an extension is requested, carry out the necessary procedures and inform the Housekeeping Department.
       11. Handle all breakdowns, complaints etc. at the lobby and ensure that the problem is solved.
       12. Take note of guests’ wakeup call requests.
       13. Forward guest requests to the Guests Relations Department.
       14. Read the log book and identify the jobs that need to be followed-up.
       15. Gather information about all of the events at the hotel.
       16. Has knowledge of the night audit procedures.
       17. Always greet and bid farewell to guests in a friendly manner.
       18. Exchange reports with other departments in full.
       19. Ensure that all official documents are completed in full and in an orderly manner.
       20. Provide full and accurate information to his/her managers.
       21. Take part in the Front Office Department’s internal communication meetings and trainings.
       22. Monitor the daily occupancy rates and forecasts in order to contribute to maximising the occupancy rate at the facility.
       23. Knows whom to contact in case of an emergency such as hospitals, taxis, police etc.
       24. Pay maximum attention to representation. Is always careful as his/her attire, conduct and speech represent the facility.
       25. Take part in the Emergency Response Teams.
       26. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
       27. To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.
       28. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.
       29. Carry out all responsibilities related to the quality management and food safety systems implemented at the facilities.
       30. Carry out all other duties assigned by managers and hotel management not specified in the job description.
       31. Carry out all responsibilities related to Protection from pandemic disease & action response implemented at the facilities

Qualifications

• Education: At least a high school or vocational diploma.
• Experience: At least 2 years of related work experience in the industry.
• Foreign Language: Sufficient level of English, Russian and Arabic to communicate effectively with guests and employees.
• Courses and Training: Theoretical and practical background.
• Computer Literacy: MS Office applications, Front Office programmed (Fidelio, Opera etc.).

• Skills:  Expected to have technical knowledge and work experience related to the methods, techniques, and work processes in the related field. Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature.

Additional Information

2.23 Implement his responsibilities in order to eliminate and collect waste in a proper way,
reduce environmental pollution and harmful effects to the environment and lead to
staffs.
2.24 Provide carrying chemicals safely, carrying, storing and using in accordance with
laws, controlling reducing chemical dirtiness.
2.25 Carry out all responsibilities related to the quality management and food safety
management systems implemented at the facility.
2.26 Carry out all other duties assigned by managers and hotel management not specified
in the job description.