Speciality Waiter – F&B

Company Description

Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.
The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.

Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness center and 7 dining options.

Job Description

Summary

As a Speciality Waiter, you will be responsible for providing excellent customer service to our guests, ensuring their dining experience is both memorable and delightful. The ideal candidate will have a positive attitude, strong work ethic, and a passion for hospitality.

Responsibilities

• Ensure that high standard of personal hygiene and grooming are strictly observed and followed.
• Ensure the guests experience an enjoyable, expertly served dining experience by following the outlet sequence of service.
• Ensure that correct operating standards are adhered in order to achieve the level of service established in the operations manual.
• Collect and deliver orders from the kitchens and serve them to the customers according to the standard operating procedures of the restaurant/outlet.
• Assist in the preparation of sufficient and clean, operating equipment prior to the commencement of service.
• Maintain complete knowledge of all F&B services, outlets, hotel services/features and hours of operations, as they affect the areas of responsibility.
• Develop and maintain positive working relationships with others; support team to reach common goals.
• Perform related tasks and duties as assigned and deemed responsible by management.
• Assist other Food & Beverage Outlets in their operations within peak times when needed.

Qualifications

• Previous experience in a similar role internationally or a minimum of 2 years in luxury hotel and high-end restaurant environments.
• Strong interpersonal and communication abilities.
• Friendly and hospitable approach, prioritizing customer satisfaction.
• Proficiency in problem-solving and handling guest inquiries with tact.
• Knowledge of inventory management and billing procedures.
• Excellent organizational skills with keen attention to detail.
• Good oral proficiency in English language.
• Ability to speak other languages and basic understanding of local languages will be an advantage.
• Ability to work independently and efficiently in a dynamic and fast-paced environment.
• A passion for delivering exceptional customer service.
• Ability to work effectively and contribute in a team.
• Self-motivated and energetic.
• Maintain a clean, tidy and well-groomed appearance consistently.

Additional Information

As part of our commitment to your growth and success, we ensure you receive the necessary support, training, and leadership throughout your journey with us. You'll have the opportunity to participate in training and development programs aimed at honing your skills and enhancing your expertise in luxury hospitality space.