Learning & Development Manager

Job Description

General Scope of Duty:

Responsible for creating and implementing training strategies and overseeing the development of careers. Sets performance metrics, evaluates productivity, and assists in developing long-term career plans. Ensures effective training is in place, where all training activities are strategically aligned with the hotel’s vision, mission, and strategies. Measure the effectiveness of the training to ensure a return on investment.

DUTIES AND RESPONSIBILITIES

* Develop a training strategy for the hotel. 2.2 Plan orientation training and deliver this training according to the plans. 2.3 Supervises the development of the Annual Training Plan. * Conducts follow-up studies of all completed training to evaluate and measure results.

* Modifies programs as needed.

* Develops effective training materials utilizing a variety of media.

* Develops trainer development programs and coaches others involved in training efforts, providing effective growth and development opportunities.

* Displays leadership in guest hospitality and creates a positive atmosphere for guest relations.

* Observe service behaviors of associates and provide feedback to individuals and/or managers.

* Monitors enrolment and attendance at training.

* Review comment cards and guest satisfaction results to identify areas of improvement. 2.12 Measures transfer of learning from training courses to the operation.

* Develops and monitors spending against the departmental budget.

* Exemplifies the desired Rixos culture.

* A member of the Curriculum Advisory Board (CAB).

* Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.

* Evaluates the trainer’s performance and effectiveness of training programs, and provides recommendations for improvement.

* Researches new technologies and methodologies in workplace learning and presenting this research.

* Stays up to date with developments in training by reading relevant journals, going to meetings, and attending relevant courses.

* Helps line managers and trainers solve specific training problems, either on a one-to-one basis or in groups.

* Manages the delivery of training and development programs. 2.22 Conducts appraisals for the training team.

* Ensures statutory training requirements are met.

* Prepares development plan for subordinates.

* Designs, develops, and produces Managerial training materials and hand-outs.

* Observes employees’ performance improvement.

* Be present during operation to make sure that the quality of service provided is in parallel with the hotel service standards.

* To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuff and equipment (paper, printed out, etc.).

* To implement necessary warnings and departmental training to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict the effects of the environment and efficiency of energy on purchased equipment.

* To implement his responsibilities to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment, and lead to staff.

* To provide carrying chemicals safely, carrying, storing, and using following laws, controlling and reducing chemical dirtiness.

* Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.

* Carry out all other duties assigned by managers and hotel management not specified in the job description.

Qualifications

QUALIFICATIONS:

* Education: Bachelor's Degree in a related field

* Experience: 5 years of work experience in the Learning & Development where at least 2 years of same position in the Hospitality Industry.

* Foreign Language: Outstanding level of English.

* Courses and Training: Prior attendance in courses and seminars in the field.  Computer Literacy: Excellent computer skills.

* Special Qualifications: Leader, adaptable, works under pressure, proactive, results-driven, thoroughness, time management, communication proficient, analytical skills.

* Candidate should be eligible to work in Egypt.