Learning & Development Executive (Saudi Nationals only by law)

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

Job Description

ROLE: Learning & Development Executive (Saudi Nationals only by law)

Ready for a career move and be part of a dynamic team? We are looking for a new talent to play a vital role in our People & Culture team working alongside a fantastic team.

WHAT IS IN IT FOR YOU:

• Team member benefits card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet21.

WHAT WE EXPECT OF YOU:

MAIN DUTIES AND RESPONSIBILITIES:    

Training Program Support and Development

• Compile and update technical training manuals and tools in collaboration with in-house specialists.
• Assist in the development and execution of internal training courses for Department Heads, supervisors, and staff.
• Support the creation and distribution of training certificates to team members.
• Ensure departmental training schedules are planned and updated every six months in advance.
• Coordinate with the regional or corporate Training departments for training activities.

Team Member Training and Performance

• Update personal training history files for all team members, in collaboration with the Director of People & Culture.
• Assist in the coordination of annual performance evaluations for supervisory staff.
• Evaluate customer feedback through guest questionnaires and recommend training measures for improvements.
• Provide guidance and counseling to supervisors and team members on training-related matters (e.g., "How to Train").
• Conduct general training sessions and orientations for new team members.

Administrative Support

• Compile and manage training requirements, course/training control instruments, and training reports.
• Maintain an overview of course breakdowns, attendance, and other relevant training metrics on a monthly basis.
• Ensure proper course materials and updated job descriptions for in-house departmental trainers are available.
• Assist in the preparation of the financial budget for training needs and coordinate with the supervisor on the budget.
• Maintain and update personal team member files in collaboration with the HR Manager.

Supervision and Mentorship

• Provide support and supervision to departmental mentors, ensuring proper introduction and onboarding of new team members.
• Monitor and ensure training programs are continuously adapted to meet operational requirements, in coordination with relevant supervisors.

General Responsibilities

• Keep the Director of People & Culture informed of important updates, issues, or conflicts arising within departments.
• Ensure all activities align with the company’s Operational Standards Manual and General Training Guidelines.
• Perform any other duties as assigned to ensure smooth operations of training and development initiatives.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Education, or a related field.
• Certification in training or professional development is an advantage.
• At least 2–3 years of experience in learning and development, preferably in the hospitality industry.
• Experience in delivering training programs and supporting performance evaluation processes.
• Strong communication and interpersonal skills.
• Ability to facilitate training sessions effectively for employees at all levels.
• Proficiency in Microsoft Office Suite and learning management systems (LMS).
• Excellent organizational skills with attention to detail.
• A passion for employee development and continuous learning.
• Ability to work independently and as part of a team.
• Strong problem-solving abilities and adaptability in a fast-paced environment.
• Understanding of adult learning principles, training methodologies, and performance management.
• Familiarity with training best practices and compliance requirements in the hospitality industry.
• Fluency in English required; knowledge of Arabic is an advantage.