Front Office Supervisor

Company Description

Mama Shelter is a vibrant, design‑driven hospitality brand founded in 2008 by the Trigano family (co‑founders of Club Med). The brand creates lively, eclectic urban spaces blending creativity, community, affordability, and exceptional service. Collaborating with local partner (Lucrum Capital Pte Ltd), Mama Shelter is part of Ennismore, a global collective of creative hospitality brands in joint venture with Accor. 

Mama Shelter Singapore isn’t just a hotel — it’s a vibrant, buzzing, personality-filled playground where guests come to eat, sleep, dance, discover, and feel right at home. And now Mama is looking for a Front Office Supervisor who brings heart, style, and positive energy to our Front Office team.

Job Description

As Mama’s Front Office Supervisor, you’ll help create the warm, seamless, and joyful experience that defines our brand. You will:

• Lead and support the Front Office team during daily operations.
• Ensure every guest feels welcomed, appreciated, and cared for — Mama-style.
• Handle guest inquiries, special requests, and challenges with charm, confidence, and a smile.
• Assist with training, coaching, and inspiring our reception team members.
• Support check-in/check-out, reservations, billing, and guest engagement processes.
• Maintain strong communication with Housekeeping, F&B, Engineering, and other teams to keep operations smooth.
• Uphold Mama’s service culture, guest experience standards, and internal policies.
• Must do night duties as scheduled.

Qualifications

Mama’s ideal Front Office Supervisor is:

• Experienced in front office or guest services (at least 1–2 years in a supervisory or senior executive role).
• A natural people-person who thrives in dynamic, fast-paced environments.
• A confident communicator with excellent problem-solving skills.
• Someone who leads by example — supportive, organised, calm under pressure.
• Strong in administrative accuracy and comfortable with hotel systems (Opera Cloud, Knowcross knowledge is a plus).
• Passionate about hospitality, creativity, and delivering unforgettable guest experiences.

Additional Information

Why Join Mama?

✨ A brand that celebrates creativity and personality
✨ A chance to shape the identity of our bar program
✨ Opportunities for growth within the Mama family
✨ Supportive, fun, and inclusive work environment
✨ Competitive salary and attractive team benefits