Head Housekeeper

Company Description

We are looking for a Head Housekeeper, to join our team at The Hoxton, Lloyd Amsterdam. Reporting to our Head of Rooms you will be responsible for the overall management of the housekeeping department, and all housekeeping employees.

A city so good we had to double down! In 2023 we have opened our second Hoxton in Amsterdam, this time based in the Eastern Docklands where we are lovingly taking the reins of the historic former Lloyd Hotel. This beautiful property features 136 bedrooms, including the introduction of some new rooms categories for the Hox, a large ground floor restaurant and huge outdoor terrace, a new bar and The Apartment – our unique meetings and events concept.

More about us…

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.

What’s in it for you…

• Become part of a team that’s very passionate about creating great hospitality experiences.
• Competitive salary.
• 25 days holiday (plus bank holidays).
• Food on us during your shift.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
• Time off to volunteer with one of our partner charities.
• Hox Hero and Nifty fifty, our rewards for going the extra mile and living our values.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
• Excellent discounts across The Hoxton and the global Ennismore family.

Job Description

What you'll do...

• Manage the Housekeeping team to ensure guests are well cared for and all bedrooms, public and back of house areas are cleaned to a high standard.
• Ensure that all hotel Standard Operating procedures are trained and adhered to.
• Coach and develop the team, ensuring that they are well motivated and informed.
• Set objectives for the team to ensure efficiency and cleanliness of all areas of the hotel.
• Carry out regular spot-checks of bedrooms and public areas to ensure that they are well maintained and cleanliness levels are met.
• Ensure a good relationship is maintained between Housekeeping, Maintenance and Front Office.
• Pro-actively identify opportunities to improve and enhance processes and procedures.
• Be fully aware, and competent in, all health and safety procedures and policies.
• Be a member of the hotel crisis and fire teams and to be fully conversant in all related procedures.
• Display awareness of departmental costs and ensure that all expenses are kept in line with budget guidelines.
• Control and management of the Housekeeping stock, ensuring all orders are monitored.
• Play an active role in projects that involve the development and evolution of the Housekeeping team.
• Conduct statistical analysis for all areas of the Housekeeping team.
• Achieve and maintain the highest possible levels of customer service to both external and internal customers, forging long-term relationships with suppliers and contractors.

Qualifications

What we're looking for...

• Individuals. You’re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get shit done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other and has fun along the way.
• Previous experience in a similar role.
• An eagle-eye for detail, you can spot a slip in standards from a mile away.
• A natural people person who people like working with. You make those around feel good at their jobs and comfortable coming to you with questions. You're great at motivating others to keep to your own high standards of service.
• Experience of Micros Fidelio Opera or a similar front desk operating system.

Additional Information