Sky Lounge Agent

Company Description

SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.

Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.

A wondrous and striking landmark in Downtown District, designed by the award- winning architects Aedas and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.

Job Description

• Greet and welcome guests upon arrival providing personalized support to ensure a seamless experience.
• Ensure food and beverage stations are stocked and replenished throughout the day.
• Handle guest complaints with professionalism and empathy, resolving them in a timely manner.
• Maintain records of guest usage and preferences.
• Assist with any necessary paperwork or administrative duties for lounge operations.

Qualifications

• Problem-solving skills to address any issues or requests from guests.
• Friendly, approachable, and professional demeanor.
• Good verbal and written communication skills, especially in a multicultural and international environment.
• Ability to handle inquiries, complaints, or special requests efficiently and diplomatically.
• Ability to juggle multiple tasks, such as assisting guests, monitoring lounge facilities, and managing daily operations.
• Time management skills to handle peak periods efficiently.